Hi @Disnyfan1 @Mgreen063
Looks like I am also in the same boat and searching for Uponor landed me here. My house was built in 2016. Over last year, I had about 15 leaks. Hot water carrying Uponor 3/4" Red PEX pipe - pinhole leaks in different section of the pipe, every 4-6 weeks. I spent lot of money already, after lot of frustration, I decided to repipe the house and asked for some quotes. All the plumbers I asked for a quote immediately asked me to file a warranty with Uponor and told me that there is a problem with the Uponor pipes and one of the plumber in Altanta area claimed that their company is doing 1-2 Uponor repiping projects every week!!!
I have filed my first claim in August 2022 and sent the sections of PEX pipes that were cut to fix the leaks to Uponor. It has been a frustrating experience so far, Uponor keep on dragging without any conclusion. Since the initial claim, I had several more leaks and more claims were made. There was site visit by one of the Uponor field person to verify the conditions at home, more than 2 months ago. Then Uponor sent a mail saying their computers were hacked for a month. For more than 2 months, only response is "evaluation is in progress".
The warranty says if you repipe on your own, they won't reimburse. Every time a new leak develops, they are asking for that section of pipe to be sent to "complete evaluation". But they don't complete the evaluation in time before next leak occur. In few weeks another leak is happening and they are asking to send the part again to "complete evaluation". It looks they are playing a game to to frustrate customers. it has been terrible to deal with water leaks, 15 times dry walls/ceilings were cut and I have small kids and entire family is frustrated with leaks, water mitigation loud sounds for 3-4 days and repair process. I am concerned about potential mold development. However, Uponor seems unmoved by the plight of the customers. Never in my life dealt with such terrible customer service. I have not heard anything other than "evaluation is in progress" to my weekly emails.
(I had several evaluation by qualified plumbers to find out why leaking are happening, water pressure, water temperature, every faucet and every equipment connected to plumbing system was checked several times. No issues identified. House has recirculation system and I even installed a timer to shut circulation for nearly 9 hours every night, still pinhole leaks are happening).