Megan Ream
New Member
Hello. I am a resident of Austin, Texas and i am looking for expert advice about resolving an ongoing issue. We are having daily build up of fine, tan sand in the filter coming out of our tankless heater, aerators (especially in the kitchen nearby and master bath including shower heads). The problem has cause dishwasher to stop working, flow to significantly decrease and hot water to intermittently fail. We have flushed the system numerous time with vinegar at high flow without change. We have had plumbers out to clean out aerators. The shower heads work better after they are cleaned for a while then go back to the same issue. They are high end European values with separate screens for hot and cold and plumbers say if they get clog at all hot water shuts off. We installed a water softener without change. I have posted in our Next-door neighborhood forum and located numerous people in my neighborhood all with the same issue. We are at a loss as to what to do next. A fellow neighbor said he has a tank heater and having the same problem. Ou plumber says maybe switching back to a tank heater would help, but I don't think it will based on my neighbor's experience.
We have slight issues with the water flow in our master last year, but all of the other issues clearly started after the weeklong freeze in Austin in February this year. We never lost water during that time. i am desperate for advice. I have written to the local newspaper and filed a complaint with Texas water. There is no clear way to city the city of Austin to come out and assess the issue.
We have slight issues with the water flow in our master last year, but all of the other issues clearly started after the weeklong freeze in Austin in February this year. We never lost water during that time. i am desperate for advice. I have written to the local newspaper and filed a complaint with Texas water. There is no clear way to city the city of Austin to come out and assess the issue.