Thank you!
BRB19 -Thank you for the information! I am keeping it with all my records for future reference.
Earlier in this process, I contacted the CHUBB Group and was informed by a representative that they only handle liability claims (for damages or injury) caused by CPI DURAPEX manufactured before the merge with NIBCO in 2006, not issues involving its manufacture. So I am hoping that the technical division of NIBCO/CPI in Lebanon, OH can give us some answers on this piping... I have been in touch and have been asked to call them back next week for an update on the analysis (I have the names of actual people to talk to!) So I remain optimistic that we can get an answer....
Incidentally, in your post I got the impression that in the pics you thought you saw scratches on the outside of the pipe. Those are actually the splits where the water burst through the pipe...in all three portions that I saved, these seem to line up when I place the pieces together, so it appears to be a linear defect apparently...(and FYI in case anybody is wondering, we do not have a recirculating pump either ...)
Also, our house is in the Charlotte region too. You say you have seen other instances of this in houses built in a certain time span here. Do you think a bad batch may have slipped through CPI's Quality Control and been shipped to a distributor in our area? It happens....
Thanks again for your interest and to all who have asked questions and offered suggestions...I try to check in daily and will keep you updated as I can...
I remain hopeful...
BRB19 -Thank you for the information! I am keeping it with all my records for future reference.
Earlier in this process, I contacted the CHUBB Group and was informed by a representative that they only handle liability claims (for damages or injury) caused by CPI DURAPEX manufactured before the merge with NIBCO in 2006, not issues involving its manufacture. So I am hoping that the technical division of NIBCO/CPI in Lebanon, OH can give us some answers on this piping... I have been in touch and have been asked to call them back next week for an update on the analysis (I have the names of actual people to talk to!) So I remain optimistic that we can get an answer....
Incidentally, in your post I got the impression that in the pics you thought you saw scratches on the outside of the pipe. Those are actually the splits where the water burst through the pipe...in all three portions that I saved, these seem to line up when I place the pieces together, so it appears to be a linear defect apparently...(and FYI in case anybody is wondering, we do not have a recirculating pump either ...)
Also, our house is in the Charlotte region too. You say you have seen other instances of this in houses built in a certain time span here. Do you think a bad batch may have slipped through CPI's Quality Control and been shipped to a distributor in our area? It happens....
Thanks again for your interest and to all who have asked questions and offered suggestions...I try to check in daily and will keep you updated as I can...
I remain hopeful...
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