Flow restriction through a softener, is almost always a result of chlorine damaged resin. While constant chlorine exposure will degrade any type of softening resin, chloramine (chlorine + ammonia) now utilized for disinfection by many municipal water suppliers, will degrade resin and internal softener seals much more rapidly than plain chlorine.
While chlorine damaged resin will usually not be extreme enough to result in the swelled resin expanding out from the top of the tank once the control valve is removed as depicted in Master Plumber Mark's previous photo, a sample of chlorine damaged resin obtained from the top of the tank will typically feel mushy when squeezed between two fingers as apposed to firm and defined as it should, similar to beach sand. Once damaged, the entire resin bed will require replacement.
Agree with Mark's suggestion to utilize a carbon filtration system to remove the chlorine/chloramine and other contaminants before the softener.
For point of entry applications, a downflow backwashing carbon system containing 1.5 cubic feet (ft3} of GAC (granular activated carbon) is the usual minimum media volume recommended for removal of plain chlorine as well as disinfection by-products.
Since chloramine is more difficult to remove, 2 ft3 Catalytic Carbon is the usual recommended minimum media volume.
As the most effective flow rate through either type of carbon media is 1-3 GPM per ft3 of media, a larger amount of either type of carbon will extend the water contact time with the media to further increase contaminant removal while the flow rate is moderate, but will also permit a higher flow rate to fixtures while continuing to effectively remove/reduce most contaminants.
In the picture you see that I posted , I took the clack head off and this stuff immediately rose out of the top of the unit
like it was under pressure..... I was very Impressed....
WE have found in our city that some places seem to be ok and other areas seem to have issues with chloramines...
Around our town their are injection points (wells) where the chloramines and other additives are put into the system and
the chemicals disperse from that point out into the surrounding areas..... I have told customers that they very near
the injection points and they are getting a much stronger dose of the chemicals in their home before it dissipates and
thins out into the community..... We have hot zones around town and I know where they are
I normally install a 2 cubic foot backwashing carbon filter before the water softener because it cost only about
50 bucks more than the smaller units and it is supposed to be good for around a million gallons of water instead of just
half that capacity with the smaller sizes... before it needs to be serviced...
I figure I will be dead before then...
getting all this crap out of the plumbing system is Tons of FUN....