Unremovable shower handle

[homenanook]

Trying to fix a leaky Moen shower head.

I’ve removed the set screw, but can’t seem to get the handle off. Have tried twisting the spacer (which spins freely) as well as pulling both the handle and the spacer. Have used a fair amount of force and am reluctant to use more... Can anyone help?

I’m eventually trying replace the cartridge as that seems to be the most likely solution. Making things a bit more challenging, I can’t find the model of the handle to google how to remove the handle - the brand nor model don’t appear to be on the handle or behind the trim plate.

The shower head is Moen, but when I contacted them to ask for assistance, they said the handle isn’t theirs (The shower head and handle came with the house when we bought it so we don’t know what the handle brand is or where it came from).

Hoping someone can help… Please let me know if you have any ideas. Thank you!

 

[Breplum]

That is not a Moen but is a Kohler. The valve body is K304 classic.
Many Koler handle assemblies UNSCREW by rotating on the shank.

 

[Sponsor]

 

[homenanook]

Thank you! That gives me a place to start. I tried rotating... the escutcheon rotates freely, but nothing happens other than rotation. The handle doesn't rotate beyond pointing up (off) or down (hot). Any ideas?

 

[homenanook]

That is not a Moen but is a Kohler. The valve body is K304 classic.
Many Koler handle assemblies UNSCREW by rotating on the shank.

Breplum -
Thank you! I called Kohler and they confirmed it. They weren't able to tell me much more than that. I've been rotating on the skirt but nothing happens. it spins freely... and that's it. Can you let me know whether I should be turning A or B? I've been spinning A... and B isn't moving separately from the handle. I can try more force... if you think this is the correct place to spin? Thank you again!!

 

[homenanook]

Thank you again for your help. It was "B". Quite difficult to get the handle unstuck, but eventually it worked.