Dunbar Plumbing
Master Plumber
I've set faucets for 2 granite tops in the last 7 days...
Both of them have to be ripped out now.
Has not a thing to do with me *plumber* and it has everything to do with shoddy workmanship with the granite installers.
1. One company fought with me tooth and nail to get the Air Gap hole drilled. He made a statement that "we never put those in". That statement angered me so much I now have full use of their name and address, going to spend time once or twice a week following their trucks to their job sites and making sure the "powers that be" make sure they have a licensed plumber installing the plumbing back.....and permits with the city. < See, that's what happens when you tick the plumber off.
2. The granite installers above have to remove all of the granite tops and replace them; overhangs are wrong....when they drilled the four holes for the faucet and Air Gap they didn't gauge the Moen faucet. The lever handle assembly and spout are full at the bases....the sprayer isn't and they should of been gauged when drilling the holes; working off centers doesn't look right. They had everything there to make that adjustment. They also ovalled the holes, the spout opening wasn't grounded flush at the bottom of top. The Air Gap hole way too wide.
3. Installers on the granite countertop yesterday cut the opening for the sink right there in the house, dust absolutely everywhere, customers pissed. The guy who cut the opening overcut and used black epoxy filler thinking he could pass it off as O-tay. Not O-tay for $4000. Customer called the company, put me on the phone and told him that it would never pass if it was a lighter colored granite. He should of used a diamond drum roller around those corners to make that turn.
In total above there is $8000 worth of granite with none of it being able to be saved, junk. Granted there might be a couple pieces that weren't made into one piece that will work but the main ones involving the sink have to be ripped out.
Ever remember the theory of measure twice and cut once? Apparently these guys don't understand that when people pay 10 times the price of formica, you better get it right. Otherwise you be paying the plumber twice, eating your product and still deal with an unhappy customer that
1. Will never use you again
2. Give you a truthful, unsatisfactory report on Angie's List
3. Tell others of what frustration you caused
4. Leave you with no profit margin, actually dipping into the negative most times.
Both of these companies both wanted to pass the buck to the customer until I got involved and told them the facts. Puts me in the authority position which the customer is surprised by my willingness to do.
The only reason I figure I do it is to protect my customer...give them a chance to get what they paid for to begin with. Indirectly it makes me money with their screwups but I hope that my training protects me along the way when I decide to hire service providers.
I'll keep my derogatory comments about these granite installers to myself.
Both of them have to be ripped out now.
Has not a thing to do with me *plumber* and it has everything to do with shoddy workmanship with the granite installers.
1. One company fought with me tooth and nail to get the Air Gap hole drilled. He made a statement that "we never put those in". That statement angered me so much I now have full use of their name and address, going to spend time once or twice a week following their trucks to their job sites and making sure the "powers that be" make sure they have a licensed plumber installing the plumbing back.....and permits with the city. < See, that's what happens when you tick the plumber off.
2. The granite installers above have to remove all of the granite tops and replace them; overhangs are wrong....when they drilled the four holes for the faucet and Air Gap they didn't gauge the Moen faucet. The lever handle assembly and spout are full at the bases....the sprayer isn't and they should of been gauged when drilling the holes; working off centers doesn't look right. They had everything there to make that adjustment. They also ovalled the holes, the spout opening wasn't grounded flush at the bottom of top. The Air Gap hole way too wide.
3. Installers on the granite countertop yesterday cut the opening for the sink right there in the house, dust absolutely everywhere, customers pissed. The guy who cut the opening overcut and used black epoxy filler thinking he could pass it off as O-tay. Not O-tay for $4000. Customer called the company, put me on the phone and told him that it would never pass if it was a lighter colored granite. He should of used a diamond drum roller around those corners to make that turn.
In total above there is $8000 worth of granite with none of it being able to be saved, junk. Granted there might be a couple pieces that weren't made into one piece that will work but the main ones involving the sink have to be ripped out.
Ever remember the theory of measure twice and cut once? Apparently these guys don't understand that when people pay 10 times the price of formica, you better get it right. Otherwise you be paying the plumber twice, eating your product and still deal with an unhappy customer that
1. Will never use you again
2. Give you a truthful, unsatisfactory report on Angie's List
3. Tell others of what frustration you caused
4. Leave you with no profit margin, actually dipping into the negative most times.
Both of these companies both wanted to pass the buck to the customer until I got involved and told them the facts. Puts me in the authority position which the customer is surprised by my willingness to do.
The only reason I figure I do it is to protect my customer...give them a chance to get what they paid for to begin with. Indirectly it makes me money with their screwups but I hope that my training protects me along the way when I decide to hire service providers.
I'll keep my derogatory comments about these granite installers to myself.