iminaquagmire,
Thanks for your thoughts on this. I think I'll be redoing the whole thing. I don't want to not pay them at all because in and of itself, the Pex job isn't wrong, it just isn't optimal and not what I had wanted. On the other hand, the drain is just plain wrong. I will be taking pictures of everything and writing it up for them and including a cheque that I think would be fair for the work that was done right.
As far as quotes and due diligence, you have no idea how much I did. I got two other quotes and this was middle of the road. The person who owns this company is my mother's neighbor who has done a lot of work for her. He is listed with the BBB and city hall and has a clean record and neither he nor the company have been in any litigation according to public records. I also told them the job was going to be inspected and had to pass code. What more could I have done?
If the boss had actually come that day like he was supposed to, I don't think things would have gone this way, and sadly, he didn't offer to fix these problems himself. He wanted to send the same guys back and I wasn't going to let them do any more work. I asked if he had anyone more experienced and he said these guys had done all kinds of commercial and residential work and their level of experience should have been fine for this job. That may be true but this job sure didn't turn out OK.
As it stands now, I'm having another plumber (a trusted one that won't do work outside his day job or I would have hired him in a second) come out to just assess what has been done OK to make sure I haven't missed something. After that, I'll determine just how much I'll pay.
I'm really glad I have a second bathroom.
Thanks for your thoughts on this. I think I'll be redoing the whole thing. I don't want to not pay them at all because in and of itself, the Pex job isn't wrong, it just isn't optimal and not what I had wanted. On the other hand, the drain is just plain wrong. I will be taking pictures of everything and writing it up for them and including a cheque that I think would be fair for the work that was done right.
As far as quotes and due diligence, you have no idea how much I did. I got two other quotes and this was middle of the road. The person who owns this company is my mother's neighbor who has done a lot of work for her. He is listed with the BBB and city hall and has a clean record and neither he nor the company have been in any litigation according to public records. I also told them the job was going to be inspected and had to pass code. What more could I have done?
If the boss had actually come that day like he was supposed to, I don't think things would have gone this way, and sadly, he didn't offer to fix these problems himself. He wanted to send the same guys back and I wasn't going to let them do any more work. I asked if he had anyone more experienced and he said these guys had done all kinds of commercial and residential work and their level of experience should have been fine for this job. That may be true but this job sure didn't turn out OK.
As it stands now, I'm having another plumber (a trusted one that won't do work outside his day job or I would have hired him in a second) come out to just assess what has been done OK to make sure I haven't missed something. After that, I'll determine just how much I'll pay.
I'm really glad I have a second bathroom.