They have the Ups a Dazy puller, and the last time it was about an hour to get pump out, an hour to replace and inspect the lines, test run, then lower into the well and runs some tests - three hours total. No CDL, no hoist truck. Yes I understand product sales drive revenue and services are a cost center - you need enough staff to install and support - they also have other products - filtration, softener, irrigation.
It is great they they were able to use the Ups a Dazy. But that only works for a few well applications. If anything gets stuck, needs cleaning, has other kinds of pipe, or lots of other things will cause the Ups a Dazy people to go get the real equipment or call someone who has real equipment. I know $500 / $800 or even $2000 sounds like a lot to get a pump fixed, but with the price of equipment, fuel, labor, insurance, etc, etc., $2000 doesn't go very far. And those expenses come every month whether you have jobs or not. So they normally do lots of jobs in the summer when everyone is using water and wearing out their pumps, then they have to live on what is left the rest of the year. Then hope next year is good as well, because it is hard to save up enough to last more than a year at a time. As long as the homeowner gets what he pays for, it doesn't matter how much it cost. But if you don't get what you pay for, even a $10 service job is too expensive. The problem is knowing if you really got your moneys worth, and the Internet is a great help with that.