Well later Friday afternoon a received a call from a Toto Tech Support manager. He had taken the original call from the company I bought it from and was following up on it not knowing that it had already been resolved. So I walked him through what happened in the morning and he pulled up the case file. First he watched the video and agreed that it was a weak flush, but did not justify a replacement as many factors could be in play and not the toilet. Then he saw the picture of the bowl and asked me if the picture with the crack was my bowl. I told him it was and he immediately said that he was going to override the replacement that had been authorized for the replacement based on the weak flush, and instead issue a warranty replacement for the cracked bowl which took precedence of any other issue, and that I probably would not even need to send the one I had back. So then I started talking to him about the flush issue and we went through everything that my plumber had checked and tried. He then asked me if anything had been done to the inlet, or possibly dropped into it, or anything different done during the install. Well the only thing that I knew was different is that it was installed with one of those wax rings that has a plastic attachment to supposedly create a more direct flow of water down the pipe. He immediately said that he would place money on the fact that that was the cause of the problem, and that they had seen that quite a bit on their low flow toilets. Something about the extension sometimes causing a flow disturbance creating back pressure. Now he had already issued the replacement so he really had no reason to make up a story like that at that point. So first thing is whatever I end up using, it will be installed with a regular wax ring. and whether it was that, or the bowl, or the tank, the problem should be fixed. Although at this point I'm thinking about maybe just changing the toilet to one that uses the double cyclone system instead of the EMax.
I also remember Terry saying a while back that it was rather simple to change an Emax tank back to a Gmax tank. But I'm assuming that was based on the old flapper design. Anyone know if that can still be done with the new tower design?
