Maybe one in one thousand will have a problem when they come in a semi packed to the roof.
There is no room for anything to move.
When you buy them and ship across the country individually, they can and do break, I was breaking one in five that way. Look at the math.
The shippers that are moving one'is and two'ies are breaking them.
One time, I shipped five toilets going to three places in Washington State, the farthest was 200 miles away.
They broke all five toilets.
And I had to pay for the replacements.
When you order toilets online, "you" have to go after the shipper.
The shipper pays.
But if the shipper says it wasn't inspected before they closed the box, you can't prove it in court.
That's why I don't recommend anyone buying toilets over the Internet, and then complaining that they didn't win in Vegas.
If you want to gamble, then don't complain.
You wanted the gamble, you took the gamble, now just get over it.
Next time, don't have a toilet shipped to you.
By the way, I've been selling toilets in Brooklyn and Mt Vernon New York.
I've never had a problem with the ones I've been selling in New York.
By the way, one time I accidentally shipped a toilet across the country to myself. I forgot to click the customers address on the purchase order.
A big semi showed up with one toilet in the back.
I installed it, and water was seeping from the seam where the tank had been joined. It just couldn't take all the bouncing from New York to Seattle. Another reason I quit shipping toilets.
Toto was the easiest to ship, some of the other brands were packed terribly.
So don't think changing brands is going to make a difference to the bouncing truck and truck driver.
There shouldn't be any warranty on a toilet that has been shipped. It should be inspected at the wholesaler, packed in a box, then shipped.
If it's broken when it gets to the customer, then the customer has the right to try to get it from the trucker.
I do ship washlets and bidet seats. They ship very well.
I do warranty bidet seats and washlets that have been shipped.
You can bounce them up the walkway and they are okay.