Question123
New Member
We had a plumber come out to replace our septic pump that stopped working. He quoted us prices of pumps $300-$400 for cheap, $500 - $600 mid range and high end $700-$800. My husband I decided to go with the high end pump with the install quote + pump equally $1,200. When the installer left my husband took the box and wrote down the model number ect on the manual. Then my husband went online and found out he installed the $400 pump. When we called to inquire he had to call us back after talking to his installer. On his call back he only agreed to return $180 which he said was the difference in the "list price" he paid for the pump (stating that he could not purchace the pump for that 'online price'. Also, he provided us an itemized receipt with a bunch of misc detailed charges for items.... he did not mention when giving us the quote.
Two months later the alarm kept going off so we called to have him come back to find out why. He said there must have been something faulty with the pump and put in a new one. (looking back we should have had him put in the one he quoted) A week later we called him back stating our alarm keeps going off. On that call be mentioned that our pump was not under warranty because the manufacture found several femine products in the pump. My husband is the only one to uses this toilet.... other than the 4 women who visited for less than 24 hours. All four women I call and verified that they did not have their periods while staying at our house. The pumper said that we had not proof of that and would be sending out a bill.
We were leaving on vacation to CA and the plumber did not come out to look at the alarm issue so we turned the water off to our house. We left several message for the plumber to call us but resorted to calling a contact who got him to call us back once returning from CA.
At that time he had someone come out to adjust the float. We still have the alarm going off occasionally. He mailed us a bill for $400 for the pump and $300 for installation for the replacement pump equalling $700.
We feel ripped off....do we had any standings legally? Or do we just pay the bill and move on?
Any advise would be appreciated.
Thanks
Two months later the alarm kept going off so we called to have him come back to find out why. He said there must have been something faulty with the pump and put in a new one. (looking back we should have had him put in the one he quoted) A week later we called him back stating our alarm keeps going off. On that call be mentioned that our pump was not under warranty because the manufacture found several femine products in the pump. My husband is the only one to uses this toilet.... other than the 4 women who visited for less than 24 hours. All four women I call and verified that they did not have their periods while staying at our house. The pumper said that we had not proof of that and would be sending out a bill.
We were leaving on vacation to CA and the plumber did not come out to look at the alarm issue so we turned the water off to our house. We left several message for the plumber to call us but resorted to calling a contact who got him to call us back once returning from CA.
At that time he had someone come out to adjust the float. We still have the alarm going off occasionally. He mailed us a bill for $400 for the pump and $300 for installation for the replacement pump equalling $700.
We feel ripped off....do we had any standings legally? Or do we just pay the bill and move on?
Any advise would be appreciated.
Thanks
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