(206) 949-5683, Top Rated Plumber, Seattle
Results 1 to 4 of 4

Thread: I hate TOTO!

  1. #1
    Brand New Plumber GoKohlerGo's Avatar
    Join Date
    Aug 2012
    Location
    Michigan
    Posts
    65

    Default I hate TOTO!

    Well... Terry, you do have a point. I will be painting my bahroom in the next few weeks and I have to take the tank off of my Cimarron to paint behind the toilet. I will measure the outlet and post a picture then. But, what I am trying to say is that TOTO isn't that much better tan Kohler and AS. When someone wants to buy a Kohler toilet you guys are all like "WWWEEEELLLLLLL, you could buy a TOTO and it would be A LOT better." No. Just no. Plus, you say that TOTO has "less than 1% defects" and Kohler and AS have 20%-30%. Kohler inspects their toilets at the factory and if they find any defects, they don't ship them out. It is just not true what you are saying. So, technically, you are wrong.

  2. #2
    Brand New Plumber GoKohlerGo's Avatar
    Join Date
    Aug 2012
    Location
    Michigan
    Posts
    65

    Default I hate TOTO!

    Quote Originally Posted by jadnashua View Post
    my issue with kohler is parts availability...and, while some people never have problems with their toilets, if you simply look at the trapway design, you'll see that on many of them, the outlet makes a sharp 90-degree turn at the flange and the toto designs make a much more gradual turning there. Depending on the size, shape, and hardness of the waste, things just go down the toto toilet's trapway faster and with fewer problems. Some never have a problem, others have problems on a regular basis with the kohler design. Things do not make 90-degree turns and maintain decent velocity unless done properly.

    I do not ever remember terry saying kohler had anywhere near that level of defects. I do remember him saying that toto has the lowest of the many brands he sells. The 20% figure i remember was about his breakage factor and the reason why he no longer ships toilets, and limits his delivery area.

    My last experience with kohler was on a special order. Each time the supplier called kohler, they said it would be shipped tomorrow. This went on for months. In a week or so when it didn't show up, they called again, and got the same story...it will be shipped tomorrow. Then, they sent the wrong thing. Then, once i got it, i was not particularly impressed...parts fit, paint, fit and finish. At that point, i didn't want to send it back and suffer the same, horrible customer service i got again. Since then (this is a shower door), the paint chips, the bearings are crappy and make noises, and even with the several holes, the system did not have a proper position to adjust the height in the track well. The holes in the glass were all rough. If you know anything about glass, you want a nice clean hole. It hasn't spontaneously shattered, but it should never have made it out of the factory, in my view. So much for quality control.

    I do like some of the designs, but from an installer's viewpoint, some of their stuff is horrible, and almost unreasonable. For example, they have some shower body sprays whose rough-in must be less than 1/16" accuracy to fit properly in the tile. Do you know how hard that is to do when trying to get multiple trades to communicate? This is the only company i know of that deems it reasonable to set such strict requirements. They design in a vacuum, and not for practical use. Then, if you search this forum, you'll find stories of kohler bending over backward to help people, then you'll find others where they say, sorry, you'll just have to replace the thing...we won't help you. So much for a decent, stable design and continued availability of replacement parts. Few places carry kohler replacement parts since their design changes so often, the inventory would be huge, with no expectation of ever recovering the investment. So, do you want to wait a week or more when you need a part? If you do, buy kohler. My personal opinion and experience.
    I HATE TOTO! IT IS THE WORST BRAND TO ME!

  3. #3
    Retired Defense Industry Engineer jadnashua's Avatar
    Join Date
    Sep 2004
    Location
    New England
    Posts
    21,432

    Default

    Quote Originally Posted by GoKohlerGo View Post
    I HATE TOTO! IT IS THE WORST BRAND TO ME!
    Your experience is not the norm. One reason why many companies are still in business is that people's viewpoints and needs and desires are different. But, you are wrong about the defect rate and are making up numbers. People should realize that there are lots of individuals out there, and your opinion, while valid from your viewpoint, does not necessarily mean that it is true for everyone. Throw in some misinformation, and it becomes more like an irrational rant, rather than helpful information.

    Listing the reasons why you think like you do is much more productive.
    Jim DeBruycker
    Important note - I'm not a pro
    Retired Defense Industry Engineer; Schluter 2.5-day Workshop Completed 2013, 2014

  4. #4

    Default

    Quote Originally Posted by GoKohlerGo View Post
    Well... Terry, you do have a point. I will be painting my bahroom in the next few weeks and I have to take the tank off of my Cimarron to paint behind the toilet. I will measure the outlet and post a picture then. But, what I am trying to say is that TOTO isn't that much better tan Kohler and AS. When someone wants to buy a Kohler toilet you guys are all like "WWWEEEELLLLLLL, you could buy a TOTO and it would be A LOT better." No. Just no. Plus, you say that TOTO has "less than 1% defects" and Kohler and AS have 20%-30%. Kohler inspects their toilets at the factory and if they find any defects, they don't ship them out. It is just not true what you are saying. So, technically, you are wrong.
    Toto side mount tank levers suck. Simple as that.

    I like Toto but they have problems too. If a person does not want to admit that then I would question everything they say. IMO thats the truth and my experience. I have 3 Totos in my home and install them professionally.

Similar Threads

  1. I hate caulking the tub!
    By neato0z in forum Shower & bathtub Forum & Blog
    Replies: 8
    Last Post: 08-23-2011, 07:26 PM
  2. Don't you just hate it when...........
    By chestnuts in forum Remodel Forum & Blog
    Replies: 10
    Last Post: 08-01-2008, 07:58 AM
  3. Don'tcha hate when...
    By GrumpyPlumber in forum Plumbing Forum, Professional & DIY Advice, Tips & Tricks
    Replies: 0
    Last Post: 06-26-2007, 06:41 AM
  4. Is it any wonder I hate customers?
    By kordts in forum Plumbing Forum, Professional & DIY Advice, Tips & Tricks
    Replies: 19
    Last Post: 02-13-2007, 07:39 AM
  5. I hate !$*&#@ bladder tanks!
    By Raucina in forum Pumps and Tanks Well Forum & Blog
    Replies: 6
    Last Post: 08-03-2006, 09:54 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •