fix4all
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Recently installed an Aquia II and cannot figure out just how long to depress or hold down one of the two buttons for a proper/complete flush. I have searched far and wide on this forum and search engines and have not come across anything that relates to this. Am I the only one experiencing this problem I keep asking myself?
I had contacted TOTO support on this issue and the Tech said the buttons are sitting too low. Both buttons were recessed about 1/8" so TOTO sent me some new red & blue posts that I had to correctly cut-to-size and now the buttons are just a hair above flush which I prefer; however, this made no difference in the flushing behavior. Seems like I have to hold down either button for 2-3 seconds to get a complete flush, solids or not. There are no obstructions or issues with drainage or clogs. Is this normal? If I flush using the 0.9 gallon button holding that long, the flush is complete but the tank almost completely empties which negates the the water saving feature. I even removed the lid and depressed the the red and blue buttons directly, so it does not seem like a post length issue.
The symptom reminds me of a too loose flapper chain, but of course, none is incorporated in this flushing mechanism. The tech indicated that neither button should need to be held down so long. I have not followed up with support and thought to post the issue here.
Does anyone else experience this or have a fix or is this just normal?
I had contacted TOTO support on this issue and the Tech said the buttons are sitting too low. Both buttons were recessed about 1/8" so TOTO sent me some new red & blue posts that I had to correctly cut-to-size and now the buttons are just a hair above flush which I prefer; however, this made no difference in the flushing behavior. Seems like I have to hold down either button for 2-3 seconds to get a complete flush, solids or not. There are no obstructions or issues with drainage or clogs. Is this normal? If I flush using the 0.9 gallon button holding that long, the flush is complete but the tank almost completely empties which negates the the water saving feature. I even removed the lid and depressed the the red and blue buttons directly, so it does not seem like a post length issue.
The symptom reminds me of a too loose flapper chain, but of course, none is incorporated in this flushing mechanism. The tech indicated that neither button should need to be held down so long. I have not followed up with support and thought to post the issue here.
Does anyone else experience this or have a fix or is this just normal?