Bathfitters did well but they are VERY expensive!
We had Bathfitters do our main bathroom. It turned out beautifully. Since we don't use this room much, we ASSUME the job was well-done and will hold up. We noted that a "ton" of caulk was used to seal the tub and surround, giving us confidence that there will be no leaking behind the acrylic tub and wall surround. It's a vast improvement over the former yukky pinkish ceramic tile with bad grout and a chipped tub. The acrylic surround looks terrific.
Bathfitters had a certified plumber come in before they started, and he replaced the incoming piping, wall board (that he ripped out to get to the old plumbing), and the old faucet and shower fittings.
We did not shop around and should have, perhaps finding a much cheaper "fix" for our cruddy tub area. But, even though we paid "through the nose" for Bathfitter's to improve our tub area, we are quite pleased with the workmanship. However, we were made aware, after our job was completed, that the same Bathfitters franchise had made a better deal for a neighbor, cutting some $1500 off his tub cover and wall surround job. This left a bad taste in our mouths as we felt we had not been fairly treated. After all, our money is as good as anyone's else's...
We have had only one complaint about the Bathfitter installation and product: the clear glass doors had murky-looking glass that we could not get clean. [We felt the installer should have cleaned the doors after he put them in...] When I phoned Bathfitters about this, some months later, they offered to come out and look it over but suggested first that we use their recommended product for cleaning glass, Hope's Perfect Glass. This product solved the problem, taking the manufacturer's oily scum off the glass...we are happy campers now!