Moondawg550
New Member
I'm hoping someone can help me out.
We have a small rental home that in June the water stopped working. I went up and checked what I could and then called the plumber who replaced the well pump 2 years before (5 year warranty). First, he said it was the Pressure Tank, so I bought a new pressure tank and pressure gauge and installed it. Still no water. So he came back and replaced wiring leading to the tank (less than $400 so I thought the wasn't bad, even though I paid a few hundred for a pressure tank I probably didn't need). That seemed to fix the problem.. until yesterday. No water again. On the phone he said that something must have caused the tank to fail and I'd have to pay labor to replace the tank. Ok, well I asked him to come and take a look so I know what I'm dealing with. He got there a bit before me and was digging up the well pump. He said all the wiring needed to be replace because it was all shorting out, and the well needed to be replaced also. Since the well pump is under warranty, he said that is not in the cost. He also claimed he'd be replacing it with a better one.
I guess I don't know whether to trust this guy or not. I feel like he was diagnosing it without seeing it. Is it usual to be charged labor when the tank is under warranty? It wasn't our fault the pump was faulty ,though it wasn't his fault either.. so I don't know.
I don't want to have to pay $1000 every couple of years to have the well pump replaced even when it's under warranty.
Any help or advise would be really appreciated.
We have a small rental home that in June the water stopped working. I went up and checked what I could and then called the plumber who replaced the well pump 2 years before (5 year warranty). First, he said it was the Pressure Tank, so I bought a new pressure tank and pressure gauge and installed it. Still no water. So he came back and replaced wiring leading to the tank (less than $400 so I thought the wasn't bad, even though I paid a few hundred for a pressure tank I probably didn't need). That seemed to fix the problem.. until yesterday. No water again. On the phone he said that something must have caused the tank to fail and I'd have to pay labor to replace the tank. Ok, well I asked him to come and take a look so I know what I'm dealing with. He got there a bit before me and was digging up the well pump. He said all the wiring needed to be replace because it was all shorting out, and the well needed to be replaced also. Since the well pump is under warranty, he said that is not in the cost. He also claimed he'd be replacing it with a better one.
I guess I don't know whether to trust this guy or not. I feel like he was diagnosing it without seeing it. Is it usual to be charged labor when the tank is under warranty? It wasn't our fault the pump was faulty ,though it wasn't his fault either.. so I don't know.
I don't want to have to pay $1000 every couple of years to have the well pump replaced even when it's under warranty.
Any help or advise would be really appreciated.