Hi;
Several weeks ago, I had a post about pulling a submersible pump. We completed the job, and all seemed fine. We installed a Goulds GS series 1 HP 2 wire pump, flushed the well by running the pump with the discharge open, replaced the bladder tank, and connected everything. Pressure was good, and water flow seemed good. Anyway, my buddy just called me to drag my tired tail out of bed. Says yesterday his water went out. Since he now knows how to pull a pump, and we installed black flex pipe to make it easier, he pulled the pump, and returned to the dealer with it. The dealer unbolted the motor from the pump head and found the splined shaft of the motor rounded off, and the coupling on the pump shaft split open in three places. To make a long story short, warranty was denied, and excuse used for denying warranty was abuse. My questions are how in the h*ll do you abuse a pump? Even if used heavily or abusively, I cant imagine that kind of damage in this short of time! There has never been a sign of sand, silt or trash in the well, and he says the pump screen (installed extra wrap around screening as an added accessory) was perfectly clean! My suggestion was to let me pick up the pump and have my well guy take a look. Anyone have any ideas? Hope you can help. I've preached "Goulds" to him relentlessly, and now I feel guilty as sin!
Thanks you guys so much
Rob
Several weeks ago, I had a post about pulling a submersible pump. We completed the job, and all seemed fine. We installed a Goulds GS series 1 HP 2 wire pump, flushed the well by running the pump with the discharge open, replaced the bladder tank, and connected everything. Pressure was good, and water flow seemed good. Anyway, my buddy just called me to drag my tired tail out of bed. Says yesterday his water went out. Since he now knows how to pull a pump, and we installed black flex pipe to make it easier, he pulled the pump, and returned to the dealer with it. The dealer unbolted the motor from the pump head and found the splined shaft of the motor rounded off, and the coupling on the pump shaft split open in three places. To make a long story short, warranty was denied, and excuse used for denying warranty was abuse. My questions are how in the h*ll do you abuse a pump? Even if used heavily or abusively, I cant imagine that kind of damage in this short of time! There has never been a sign of sand, silt or trash in the well, and he says the pump screen (installed extra wrap around screening as an added accessory) was perfectly clean! My suggestion was to let me pick up the pump and have my well guy take a look. Anyone have any ideas? Hope you can help. I've preached "Goulds" to him relentlessly, and now I feel guilty as sin!
Thanks you guys so much
Rob