I installed a new Whirlpool WHES40 in January of this year and last month the pressure vessel broke spraying water out into the garage. Luckily my wife heard it and we caught it before the garage flooded. Whirlpool immediately sent out a replacement unit after emailing them pics of the crack, surprisingly it arrived in just a few days.
Unfortunately it looks like someone had opened the replacement and removed some of the packaging material at the top, as a result the top of the softener banged around in the box and cracked the top cover. Even the PC Board was hit hard enough to pop it out though I didn't see any actual damage from a visual inspection. I switched out the top cover from the original unit onto the new one and popped the PC board back into place. I notified Whirlpool and they're sending a new replacement cover.
After all that I noticed that the brine well tube containing the float switch seemed loose.. I can't recall if the first one was the same way and the support member from Whirlpool said it's normal but I'd like another opinion. Can y'all take a look at the linked video and let me know if that amount of movement seems standard?
Unfortunately it looks like someone had opened the replacement and removed some of the packaging material at the top, as a result the top of the softener banged around in the box and cracked the top cover. Even the PC Board was hit hard enough to pop it out though I didn't see any actual damage from a visual inspection. I switched out the top cover from the original unit onto the new one and popped the PC board back into place. I notified Whirlpool and they're sending a new replacement cover.
After all that I noticed that the brine well tube containing the float switch seemed loose.. I can't recall if the first one was the same way and the support member from Whirlpool said it's normal but I'd like another opinion. Can y'all take a look at the linked video and let me know if that amount of movement seems standard?
PXL_20221127_200453571.mp4
drive.google.com