We installed an Amazon-purchased Fleck 5600SXT 48,000 grain water softener almost 4 years ago in FL.
48K grains will signify 1.5 cubic feet (ft3) of resin, which is most frequently installed in a 10" X 54" tank. What size tank is your softener equipped with?
Most online sellers compete mainly on price, so too often, compromises are made to reduce expenses to offer their system for a lower price than other online sellers. Compromises often include:
- utilize a cheap, low quality bottom basket. Since the bottom basket is the primary barrier to prevent resin loss into the home's plumbing system, cheaping out to reduce the system price by $2-$5, is false economy.
- utilizing inexpensive, low quality resin with less than 8% crosslinking. Standard resin has 8% cross-linking which will better tolerate constant chlorine exposure compared to lower crosslink resin. Premium 10% CL will further increase chlorine tolerance.
- not including gravel under bedding, to lower the sellers shipping expense
- with no gravel bedding, utilizing a shorter tank (often 47"), which will cost the seller less and will also further reduce the shipping expense.
If your tank size is less than 54", then you may need to re-bed with only 1.25ft3 resin while including the recommended 15 lbs of bedding gravel for a 10" diameter tank. Gravel, in addition to improving water flow through the resin bed, will also act as a barrier, which, in the case of a compromised bottom basket, will often prevent resin loss into the home's plumbing.
we had a low water pressure issue which turned into resin seeping into the house
Was resin actually observed within faucet aerators, or in the bathtub? (Bathtub faucets are not usually equipped with aerators)
Since broken resin pieces will be typically flushed away to drain during each softener backwash cycle, resin loss into the home plumbing is not common unless the bottom basket is compromised with no gravel present. Chlorine damaged resin will feel mushy when squeezed between two fingers and will often expand in volume, which will reduce the flow rate through the softener.
You probably have high levels of chlorine / chloramine in the muni (good guess, btw) water,
Do you know whether your municipal water supplier utilizes chlorine, or chloramine (chlorine + ammonia) for disinfection? More and more water municipal suppliers have been adopting chloramine as the residual strength tends to remain more consistent throughout the distribution system. Unfortunately, Chloramine is also more damaging to soft components compared to plain chlorine, including to 10% cross-linked resin.
Plain chlorine maybe easily removed using a granulated activated carbon (GAC) filtration system prior to the softener. GAC is also effective for removing many other contaminants, including byproducts of chlorination (BPM) which include THMs and HAAs.
As Chloramine is significantly more difficult to remove, a backwashing system containing Catalytic Carbon is recommended. CC offers most of the same benefits as GAC, but is treated to enhance its catalytic action, which will be beneficial for effectively removing ammonia.
Since either carbon type requires sufficient contact time to adsorb contaminants, the recommended flow rate is between 1 and 3 gpm per cubic foot of media. 1.5 ft3 is the minimum recommended quantity for a point of entry application, but a a larger quantity will be beneficial as it will support a higher flow rate while providing increased contact time for enhanced contaminant reduction.