NPE-240A2 won’t exceed 1.4 gpm output

[Sly S.]

Was tired of running out of hot water so I installed a new NPE-240A2 (w/ a Watts OneFlow filter in series prior to the Navien to help keep the unit clean). Original intent was to keep the nearly new 75 gal tank heater to use as a pre-warmer in the coldest months, but bypass and drain it most of the time. When completed and placed into operation though, the output pressure was terrible. Re-plumbed the system to have the tankless backfill the tanked heater to provide an endless supply of hot water. Less efficient, but was willing to eat that cost. Initially, seemed to be working. However, over the last few weeks it’s become apparent this just masked the issue. If more than one shower head is used, pressure still drops excessively.

Got a manometer today and tried testing the gas flow to see if that could be the issue. I can’t even perform the test because when I open multiple high-flow faucets they just trickle and the tankless simply will not increase flow rate beyond 1.4 gpm, no matter how high the demand on the system. I haven’t found any answers online so I’m hopeful you fellas (or ladies) have ideas.

 

[Bannerman]

Suggest removing the filter cartridge from the filter housing to test if the flow rate will be immediately improved.

 

[Sponsor]

 

[Fitter30]

Look at page 117 pressure drop dhw side. You need to install some gauges entering after filter and after heater. Then you can diagnose what is going on.

Technical Data - Navien NPE-180A2 Installation Manual [Page 117]

Navien NPE-180A2 Manual Online: Technical Data. Pressure Drop Curve 50 45 40 35 30 25 20 15 10 5 0 0 1 2 3 Water Flow (GPM) [NPE-240A2/ 240S2] 50 45 40 35 30 25 20 15 10 5 0 0 1 2 3 Water Flow (GPM) [NPE-210A2/ 210S2] 50 45 40 35 30 25 20 15 10 5 0 0 1 2 3 [NPE-180A2/ 180S2] 50 45 40...

www.manualslib.com

 

[Sly S.]

Suggest removing the filter cartridge from the filter housing to test if the flow rate will be immediately improved.

Supposed to be a 9 gpm filter, but I’ll try and report back. Thx.

 

[Fitter30]

Supposed to be a 9 gpm filter, but I’ll try and report back. Thx.

9 gpm is when new at what pressure? That's why gauges are important just and have you physically checked gpm? Know container size and a stop watch. Fill a bucket compare with reading. 1.4 gpm = 179.2. Oz per minute
12.2 oz per tenth of a second

Gallons Per Minute Calculator (GPM)

Find out the water flow rate of your shower with this gallons per minute calculator (GPM).

www.omnicalculator.com

 

[Breplum]

Was tired of running out of hot water so I installed a new NPE-240A2 (w/ a Watts OneFlow filter in series prior to the Navien to help keep the unit clean). Original intent was to keep the nearly new 75 gal tank heater to use as a pre-warmer in the coldest months, but bypass and drain it most of the time. When completed and placed into operation though, the output pressure was terrible. Re-plumbed the system to have the tankless backfill the tanked heater to provide an endless supply of hot water. Less efficient, but was willing to eat that cost. Initially, seemed to be working. However, over the last few weeks it’s become apparent this just masked the issue. If more than one shower head is used, pressure still drops excessively.

Got a manometer today and tried testing the gas flow to see if that could be the issue. I can’t even perform the test because when I open multiple high-flow faucets they just trickle and the tankless simply will not increase flow rate beyond 1.4 gpm, no matter how high the demand on the system. I haven’t found any answers online so I’m hopeful you fellas (or ladies) have ideas.

First year Navien warranty includes labor and any parts for the following 5 years.
Confirm flow capacity out of your filter and if still an issue within the unit call an NSS for no labor charge service. I've not ever run into Navien contributing to a flow issue. There is not really any part inside to constrict flow except maybe the mixing valve, but that would maybe affect temperature, not flow.
You should be able to pop the pressure relief valve and have full flow under any conditions.

 

[John Gayewski]

Filter then, then check the check valve.

 

[Finnhensley]

Was tired of running out of hot water so I installed a new NPE-240A2 (w/ a Watts OneFlow filter in series prior to the Navien to help keep the unit clean). Original intent was to keep the nearly new 75 gal tank heater to use as a pre-warmer in the coldest months, but bypass and drain it most of the time. When completed and placed into operation though, the output pressure was terrible. Re-plumbed the system to have the tankless backfill the tanked heater to provide an endless supply of hot water. Less efficient, but was willing to eat that cost. Initially, seemed to be working. However, over the last few weeks it’s become apparent this just masked the issue. If more than one shower head is used, pressure still drops excessively.

Got a manometer today and tried testing the gas flow to see if that could be the issue. I can’t even perform the test because when I open multiple high-flow faucets they just trickle and the tankless simply will not increase flow rate beyond 1.4 gpm, no matter how high the demand on the system. I haven’t found any answers online so I’m hopeful you fellas (or ladies) have ideas.

 

[Finnhensley]

Similar problem. Input 55+ PSI output one kitchen open 20 psi. Navien refuses to talk to me to troubleshoot since I am not a current licensed plumber and the installing plumber refuses to troubleshoot.

 

[Fitter30]

Similar problem. Input 55+ PSI output one kitchen open 20 psi. Navien refuses to talk to me to troubleshoot since I am not a current licensed plumber and the installing plumber refuses to troubleshoot.

Look at the aerator at faucet. Has the.heater had yearly maintenance including the yearly cleaning of heat exchanger with pumping through it with vinegar?

 

[Finnhensley]

Heater less than a year old.

 

[Fitter30]

Have you looked at the inlet filter? Have you pulled the leaving water line and checked flow turn set point down so you don't get burned.