|Posted by Joel Libove on March 05, 2002 at 03:05:25:|
|In response to Re: Necessary to replace Kohler Rialto Power-Lite?|
I, too, was surprised when my Rialto "high pressure" toilet crapped out, and Kohler told me that they could not send me a service manual, had no way to fix the unit, and would only send us a certificate for $100 toward a new Kohler toilet _if_ I brought the old toilet down to Home Depot or other Kohler distributor. The gave me some bs about "the warranty is expired..", but I feel that while a customer should expect to have to pay for reasonable repairs to a toilet after the warranty, they should not expect to have to _replace_ the entire toilet (which cost me nearly $400 in 1995). This sounds like a good candidate for a possible class action suit.
: Mark: I am stuck with two Kohler power-assisted toilets that are now useless. The first one stopped flushing about a month ago and the second one is about to poop out as well.
: Plumber indicated that they have had similar complaints. Plumber ordered pressure assist cannister part, which is on back-order. I am getting tired of waiting for resolution, but fortunately have a good ole gravity toilet to fall back on. I emailed Kohler with questions and they just referred me to an "800 number" which puts you on hold for 20+ minutes.
: My toilets came with the house which was new in 1995. I live in an upscale development in South Florida. I suspect that a lot of people may be suffering from the same faulty system with a very limited useful life and no owner serviceable parts.
: If you know of more names of dissatisfied consumers then please send me their names because I am an attorney and may pursue this matter further.
: Thanks, Bill
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