logging into a site

u.s.coins · Sep 16, 2012

hello all. i just bought another lap-top computer and i like it. for some reason i can't log in to a particular site that i was able to with my other computer. i thought i was using an incorrect user name/password so i contacted the site by phone. they checked and they were able to log in and said the problem is with my computer! what should/could i do to remedy this? i'm not having any trouble with my other sites. thanks in advance.

LLigetfa · Sep 16, 2012

It could be one of a number of things. You don't say what browser your new laptop has and what the old one had. Try a different browser like Chrome. Maybe an issue with popup blocking or browser add-ons. Maybe a JRE version issue.

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u.s.coins · Sep 16, 2012

Maybe a JRE version issue.

...what does that mean? also i tried chrome and changed the pop ups to no avail.

u.s.coins · Sep 16, 2012

...i also have windows-7.

aquadood · Sep 22, 2012

Do you have said site address to see if we can find if the site has some sort of features that may cause problems?

u.s.coins · Sep 23, 2012

aquadood said:
Do you have said site address to see if we can find if the site has some sort of features that may cause problems?

the site address is www.money.org
i contacted them and they were able to log in with the username and password that i provided. i also was able to log in on my other desk top which is windows xp, but not with my new lap-top windows-7. ?????

DonL · Sep 23, 2012

u.s.coins said:
the site address is www.money.org
i contacted them and they were able to log in with the username and password that i provided. i also was able to log in on my other desk top which is windows xp, but not with my new lap-top windows-7. ?????

That site requires cookies and java to be enabled.

You need to check your internet settings in your browser.

I guess you are using IE ?

u.s.coins · Sep 24, 2012

DonL said:
That site requires cookies and java to be enabled.

You need to check your internet settings in your browser.

I guess you are using IE ?

yes i am using IE-9. i checked my settings and didn't have java so i installed it and cookies were enabled but still no dice.

DonL · Sep 25, 2012

u.s.coins said:
yes i am using IE-9. i checked my settings and didn't have java so i installed it and cookies were enabled but still no dice.

You may want to try the secure website connection, HTTPS.

https://www.money.org/

Then you can give java the required privilege.

It may be something simple , like a Bad password that is cached.

u.s.coins · Sep 26, 2012

i'm giving up on it. tried all suggestions. at least i can get in on my desk top.

DonL · Sep 27, 2012

u.s.coins said:
i'm giving up on it. tried all suggestions. at least i can get in on my desk top.

You may just need to setup your wireless / laptop connection properly.

Good Luck.

logging into a site

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