Kenmore Intellisoft 350 problems

Mimo said:

Folks,

This was working fine up until a month or so ago. The low salt level indicator came on and the softner hasn't been working since.

I refilled the unit with salt and tried to reset the low salt level and light. Doesn't allow me to. Just beeps. Tried to manually regenerate. Wont let me. Button doesn't do anything.

I can change the other settings (regen time, hardness level, etc), but nothing else. I don't believe it's auto-regenerating either. The salt has remained at one level for a few weeks now.

Any ideas?

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Skip Wolverton said:

Push and hold the regen button. Does it advance into a cycle? If not, push and hold the select button for 4 sec, then push and hold it again. This should put you into the secondary mode. There you can scroll to the screen with 3 000. Once there, push the regen button. Does the unit advance into a cycle?

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jimtum said:

Skip does that work on all Kenmores? And what else does it allow you to do?

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Mimo said:

The motor does not run. It's totally silent. Nothing happens.

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jimtum said:

Thanks, do you have a book for this info and if so where can I get one?

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Mimo said:

I'll take another look to see if I get the error code.

Other than that, i do not have the equipment or know-how to perform a jump on the motor.

Is there anyway, via diagnostic mode, to tell how many times this thing has regerated or cycled? It's practically brand new. Out of warranty but under utilized until about 4 months ago.

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