Can't remove trim from Kohler shower faucet

altonloe

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Seattle, WA
I need to get the trim off my shower faucet. I called Kohler, and they say to twist the white part counter clockwise. I tried that and it won't budge. The brushed metal trim is firmly attached to the valve. I tried prying it off the wall, but it was obvious that it would not come off.

The trim is Kohler part number T12014-4 BN.

Thanks in advance for your help.

Alton
 
Yes, I did take the cap off, take out the screw, and remove the handle.

What I can't figure out is how to remove the round white plate that is covering up all of the screws holding the cartridge in place.

The manual says to turn it counterclockwise, but I can't get it to budge. That's my problem.
 
When you spin the trim in the middle there is a circular piece with two grooves. The circular piece is the one you turn counterclockwise to remove the trim.
 
Yes, I did take the cap off, take out the screw, and remove the handle.

What I can't figure out is how to remove the round white plate that is covering up all of the screws holding the cartridge in place.

The manual says to turn it counterclockwise, but I can't get it to budge. That's my problem.

I had the same trouble. To solve this I got a rubber band, and centered it with the round white plate. Then I pressed down on the rubber band with my fingers and twisted the white ring counter-clockwise about 30 degrees. The ring popped right off after that.
 
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