Help! Who made this?!? How can I get one?!?

Users who are viewing this thread

Baldensperger

Engineer
Messages
5
Reaction score
0
Points
0
Location
Minnesota
Hi! This is quite a well-viewed forum!
Nice Work Terry!

Although, I scanned through 4 pages of the forum index, I didn't see anything promising, relative to my problem...

I have a leaky kitchen faucet problem:

I am a fairly capable Do-it-yerselfer, and so when this 8-10 year-old Pull-out Sprayer-Faucet started leaking at the base, I was all over it!

Faucet.JPG


I called (what I though was) the Manufacturer (we had a warranty paper, etc.), and they cooperatively sent out a new ceramic disc cartridge.

Unfortunately, as I discovered when I dissembled the faucet, they did not send me the right one. When I sent them pix of the one that came out, they said it was not theirs.

Cartridges.JPG


SO, I am in a jamb!

(We really, REALLY thought it was theirs, but we might have made an error - there was a purchase & return phase in the original selection & installation process)

I don't see any logo-graphic on the outside of the faucet; the only thing I see is a logo molded into the cartridge.

Carttoplogo.JPG


Hopefully, this will be the key to all this, if someone can perhaps recognize, and respond here.
(of course it may STILL be a challenge to track it down even if I DO know what it is, so please feel free to recommend sourcing!)

Thank you!!!

Chris in Minn!
 

Mikey

Aspiring Old Fart, EE, computer & networking geek
Messages
3,024
Reaction score
17
Points
38
Location
Hansville, Washington
Looks identical to a Moen I had a while ago, and the little red/blue logo fits. Don't remember the name of it.
 

Baldensperger

Engineer
Messages
5
Reaction score
0
Points
0
Location
Minnesota
Hmmm...doubtful...

Looks identical to a Moen I had a while ago, and the little red/blue logo fits. Don't remember the name of it.

Well, it's really the logo on the cartridge I am interested in;

I think it's pretty common to put a little red & blue plug to fill the access hole for the handle's set screw...I have seen them on at least on other brand.


But thanks, I'll check it out...
 

Cass

Plumber
Messages
5,947
Reaction score
7
Points
0
Location
Ohio
Just for fun try taking the gasget off, gently clean it with vinegar, turn it 180 degrees and replace it in the cartridge and reinstall the cartridge with just a touch of silicone grease and see if it doesn't buy you some time.
 
Last edited:

hj

Master Plumber
Messages
33,602
Reaction score
1,040
Points
113
Location
Cave Creek, Arizona
Website
www.terrylove.com
faucet

I would guess American Standard, and those indexing hubs will not allow it to rotate 180 degrees and if it did, the faucet would work backwards.
 

Mikebarone

DIY Senior Member
Messages
206
Reaction score
0
Points
0
Location
Phoenix, AZ
Maybe?

Have you looked in the back of the faucet down by the base, for the brand name? Sometimes you have to use a mirror.
 

Baldensperger

Engineer
Messages
5
Reaction score
0
Points
0
Location
Minnesota
Got it! Thanks everyone!

Have you looked in the back of the faucet down by the base, for the brand name? Sometimes you have to use a mirror.

Yes, it just so happens I did that this morning!

The thing has been in place about 8 years, and had a bit of built up scum & scale in the hard to reach places. (it's actually my mother's, and on top of being 82, she's only 5'0" tall, so it's pretty tough for her to get at some places...). The was a small area with laser-etching, right where you said, indicating, in very tiny font, the manufacturer, and design number, as well as a couple other things, and I just hadn't seen it under the film...PLUS, I was sort of expecting something on the front and/or the sprayer handle (which would have been misleading, apparently, they buy that component, and just pack it in.)

ANYWAY, (despite this confusion over house-branding at Home Depot - who keeps the packaging 8 weeks, let alone 8 years? 8 days, maybe...), I was able to track down a toll-free number for their US support desk, and (although the guy was a little prickly about the model number - all the unit said was "576" - literally, the quotes are etched in, as well. Apparently, he needed pre-fixes and suffices - USCR576-HG, where US = U.S.; CR = Chrome; and HG stands for the design grouping it was marketed under - apparently several models they make are bundled into different marketing schemes, which may involve different outlets, and/or policies...) I got him to set me up with a new cartridge.
:D
Thanks, again for everyone who helped!
:)
Great Forum!
:cool:
I am sure I'll be back!!!
 

esachica

New Member
Messages
5
Reaction score
0
Points
0
Hi Chris - here are my thoughts until a resident expert chimes in.

I'm no expert, but we just replaced the cartridge in a kitchen sink faucet. It cracked when a pipe froze during a cold spell in a vacant rental. Yours look just about IDENTICAL to ours in design, if my memory serves me well, although the colors of yours vary from ours. Ours is a Kohler.

Try calling their customer service: 1-800-4-KOHLER (1-800-456-4537). Maybe they have an email where you can send them the picture?

Our valve assembly had a part number stamped on the side. Does yours?

Koehler gave us excellent service. The faucet was about a year old (marked down special order clearance from HD) but used very little. I didn't have the purchase receipt handy, in case there was a 1-year limit on the warrantee. They didn't ask me for it. They didn't ask me why it broke. They just sent me the part -for FREE! They were very polite & pleasant. They must be the LLBean of faucets, lol.

Have you tried looking under the sink to see if you can see the manufacturer's name stamped on the underside of the faucet plate? If not, you might find it by pulling the faucet out (a small pain, I know). Maybe your warrantee paperwork was for another faucet & that's why they said it wasn't theirs? A mixup in your records?

Do you have a plumbing parts store in your area? Check the yellow pages. If you show them the component, they may be able to hep you track down the replacement. Our large, local independent plumbing supply store (not HD/Lowe's) was very helpful with that.

EC
 

Baldensperger

Engineer
Messages
5
Reaction score
0
Points
0
Location
Minnesota
Sorry!

So - what brand is it?

Sorry!
:eek:
THe original manufacturer is Paini.
THey are Italian.

I am not sure what brand name it was marketed under;
Like I said I thought it was purchased at Home Depot, but I didn't install it; there may have been a return, and reselection, so I can't say for sure...

Thanks again, all!
 

Redwood

Master Plumber
Messages
7,335
Reaction score
13
Points
0
Location
Connecticut
If you look through the Alfano pages you'll see the same cartridge is used by about 1/2 a dozen or so "Manufacturers" all of whom are repackaging a Chinese faucet for Big Box stores.
 
Top
Hey, wait a minute.

This is awkward, but...

It looks like you're using an ad blocker. We get it, but (1) terrylove.com can't live without ads, and (2) ad blockers can cause issues with videos and comments. If you'd like to support the site, please allow ads.

If any particular ad is your REASON for blocking ads, please let us know. We might be able to do something about it. Thanks.
I've Disabled AdBlock    No Thanks