My daughter had her floor drain backup and called in a drain service to check things out ... they ran a root cutter into the 4" main and ended up getting it stuck ... at that point they said the line must be damaged and ended up calling in a construction company to dig up the street to retrieve the cutter. At that point it was discovered that no problem existed, other than a lot of roots in the line, and the cutter was hung up because the operator couldn't pull it back ... it was all wadded up with roots and it had been pushed past the 4" cast iron line and into the larger clay tile under the street.
The question I have is for the plumbers here as I was wondering if it is normal practice to bill the customer, my daughter in this case, for all of the excavation costs in this kind of a situation? While I understand the roots should have been addressed sooner (had she known) but it seems to me that at least some of the fault lies with the drain service for not being a little more careful in clearing the line
Feel free to tell me I'm an idiot for thinking this but my daughter doesn't have the thousands of dollars to pay this kind of bill and this has put her in a big bind