I have a Heat-N-Glo fireplace with a DSI electronic ignition module. The overhead lights are on a different circuit. When the lights are off, the fireplace will start without a problem. When the lights are on, the fireplace will not start, even though it is getting power.
The DSI module returns an error code saying it is going into a hard lockout state. I've contacted Heat-N-Glo and they have been no help. Local dealers say that these are troublesome ignition modules and that they are finicky with their grounds. I have cleaned and checked the ground connections and they seem fine.
Here are some things to add:
The two circuits do not share a common neutral.
Both neutrals are firmly screwed to the panel neutral bar.
The module is hardwired, but I unhooked it from the circuit and hooked up to a plug. The fireplace turned on when it was on the extension cord whether or not the lights were on. So it seems like the wiring from the panel to the unit is where the problem is.
Any thoughts on what is happening and how to fix it? Thanks for your input.
The DSI module returns an error code saying it is going into a hard lockout state. I've contacted Heat-N-Glo and they have been no help. Local dealers say that these are troublesome ignition modules and that they are finicky with their grounds. I have cleaned and checked the ground connections and they seem fine.
Here are some things to add:
The two circuits do not share a common neutral.
Both neutrals are firmly screwed to the panel neutral bar.
The module is hardwired, but I unhooked it from the circuit and hooked up to a plug. The fireplace turned on when it was on the extension cord whether or not the lights were on. So it seems like the wiring from the panel to the unit is where the problem is.
Any thoughts on what is happening and how to fix it? Thanks for your input.