When it is in the brine cycle it should be pulling water from the brine tank. When you push down on the t-rod (float assembly) and you hear water rushing in, it is filling the brne tank. If you look at where the motor is mounted there are 2 silver headed screws and 1 black headed screw. Remove the 2 silvier screws and loosen the black one. Swing the motor place away to expose the cam. Turn the cam slightly clockwise. Check to see if the unit is now drawing. If it does start drawing, replace the rotor and seal kit.