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Thread: Need Toto replacement parts

  1. #1
    DIY Member ho333ard's Avatar
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    Default Need Toto replacement parts

    Can anyone point me toward a source for replacement parts for toto toilets? I purchased one online (not from Terry unfortunately) and it arrived with several broken parts, including the water inlet (base of valve assembly) and the 10" unifit piece (shattered flange).
    Thanks!

  2. #2
    dc_homeplumber
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    Your first source should be the vendor from whom you purchased the toilet -- especially for the Unifit adaptor. A fill valve is easy enough to replace and they're available almost anywhere. Failing that, call Toto and explain the situation.

  3. #3
    DIY Member Spokaneman's Avatar
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    A couple of items were left out of the box on my new Vespins. I emailed toto customer service and they were sent immediately, no questions, no hassle.

    The email address is on thier web site.

  4. #4
    Retired Defense Industry Engineer jadnashua's Avatar
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    As noted, this is part of the shipping costs/insurance from where you bought it. Toto has no obligation to send you repair parts, although they might for good will. Did you notify the shipping company that things were broken?
    Jim DeBruycker
    Important note - I'm not a pro
    Retired Defense Industry Engineer; Schluter 2.5-day Workshop Completed 2013, 2014

  5. #5
    DIY Member ho333ard's Avatar
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    Quote Originally Posted by Spokaneman
    A couple of items were left out of the box on my new Vespins. I emailed toto customer service and they were sent immediately, no questions, no hassle.

    The email address is on thier web site.
    Thanks, good info!

    Others:
    Obviously one would attempt to work with the seller/shipper as a first reaction.
    I don't think I'd be hunting down and registering for toilet forums if that had been successful, would I? Got any good sources for replacement parts? I'd like to at least price 'em out and find out which pieces can be bought seperately.

  6. #6
    DIY Member ho333ard's Avatar
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    BTW the damage was clearly the seller's fault, not the shipper's-- there was a piece of the inlet spout stuck in the cardboard of the carton, seperated from its source by bubble wrap; and the Unifit was allowed to bounce around unprotected in the toilet bowl (although I think it would have had to have been thrown in there to break like it did); I'm awaiting the seller's response. I will sooner just bite the bullet and buy the parts than spend one minute trying to deal with @#%#&#@! FedEx (which didn't do as horribly this time as usual BTW). I'm still giving the seller a chance but you'll get the whole story if I end up having to do the credit card dispute thing.

  7. #7
    DIY Member ho333ard's Avatar
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    Default While I got you

    Do you think this can be sawed off and work OK?


  8. #8
    DIY Member ho333ard's Avatar
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    Default And the unifit piece for the curious


  9. #9
    Forum Admin, Expert Plumber Terry's Avatar
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    The Unifit comes from the factory in a cardboard box with a bag of screws, nuts and brass bolts. I've never seen a broken one.

    I did have UPS smash a couple Unifits for me that were delivered in rural Texas.
    (Never got paid back by UPS either)

    The 12" Unifits are easy to come by.

    The fill valve is a Korky Quietfill, and it's sold at Lowes.
    With yours, sometimes you can slice off the the bottom thread with a knife.

    Most all the time, everything is there, however like Spokaneman says, not 100% of the time.
    Last edited by Terry; 05-21-2008 at 12:40 PM.

  10. #10
    DIY Member ho333ard's Avatar
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    The seller is supposedly sending me out a new G-max unit and a new unifit piece per UPS. He didn't seem to have spent much time reading my brief description of the problem. I'm not going to break my head trying to figure out if he's on the level or not but I'm starting to wonder.
    I also realized that the original 12" unifit piece was not there. I asked him to include it when he sends the replacement 10" (I can't fathom why he would think it OK to throw away an original part of the toilet that I paid for).

  11. #11
    DIY Member ho333ard's Avatar
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    It was loose in the bowl of the toilet. The bag of screws is there and appears complete.

    Quote Originally Posted by Terry
    The Unifit comes from the factory in a cardboard box with a bag of screws, nuts and brass bolts. I've never seen a broken one.

    I did have UPS smash a couple Unifits for me that were delivered in rural Texas.
    (Never got paid back by UPS either)

    The 12" Unifits are easy to come by.

    The fill valve is a Korky Quietfill, and it's sold at Lowes.
    With yours, sometimes you can slice off the the bottom thread with a knife.

    Most all the time, everything is there, however like Spokaneman says, not 100% of the time.

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