I just want to give everybody a word of warning so that you do not fall into the same trap as I have. About 4 years ago, I purchased a Goodman SSZ14 series heat pump system as an upgrade over the efficiency of my Carrier A/C and LP furnace hybrid system. With fuel prices climbing everyday, I thought this would be a good investment based on a breakeven of about 5 years. I chose Goodman primarily because of price, the long warranty, and the Copeland compressor. Boy, did I screw up.
At the time of installation, my HVAC technician recommended that I purchase a Westinghouse system but I overrode his opinion and went with Goodman. Within months of my purchase, my father and my brother pulled the trigger on the same type of upgrade but chose Rheem as their solution. Well, fast forward to 2013. To date I have spent $1,200 on "warranty" repairs for the Goodman heat pump, all of the defective parts inside the heat pump outdoor unit, all Goodman assembled parts. Now, as icing on the cake, I have to replace the compressor. The current warranted compressor has seized. I haven't gotten the final estimate on my cost of this repair, but I'm sure it will push my total maintenance cost to something north of $2,000. This on a unit that I purchased and had installed for less than $4,000. My father and brother have spent nothing on their systems to date.
To make matters worse, I contacted Goodman customer service to discuss other remedies. I was told that Goodman was meeting their warranty liability but they would contact the distributor to get more information and would get back with me within a couple of days. After more than a week with no response, I sent a letter to the president of Goodman in Houston explaining my plight and requesting that this unit be replaced with a new unit as a gesture of goodwill. It's now been two weeks and I've gotten no response from Goodman. I did not expect that kind of treatment from any enterprise selling expensive capital goods. I could accept a response of "Sorry to hear about your troubles, but we're only required to meet our warranty commitments." No response at all is unacceptable. It's obvious that Goodman is not concerned about customer relationships, only the bottom line.
To all who scan these forums, you've been warned. Caveat emptor.