Sandpiper Plumbing
Plumber
ATTENTION FELLOW CONTRACTORS: Do NOT buy from Home Depot !! I discovered today that they have a new, much stricter return policy. I returned a leaking G.E. water heater, guaranteed for 6 years, and was told to return it at my local Home Depot. I did not have a receipt, nor did the home owner as it was installed just over 2 years ago and since guaranteed by G.E. for 6 years, and date stamped on front date of manufacture, there should be no need for receipt. Well, H.D. took and scanned my drivers license and said since this was my 3rd return withing 12 months without a receipt, that I'm flagged and banned from making any other returns for a year. Now, if I have another G.E./Home Depot water heater fail, I have to bring the home owner along and use THEIR drivers license for the return, and that's even IF Home Depots new Return Dept. Nazi will allow the return. I was interogated by some prick named Ed today for 15 minutes, accused of picking the heater up off the side of the road, and almost denied my heater exchange, even though I'd called G.E. for return authorization and offered the home owners phone number to the return clerk wanted to call and confirm I was legit. note: the store manager and even corporate can NOT overturn the denial once your drivers license is flagged.
I called corporate and told them this was a horrible policy and that it's going to anger alot of contractors and eventuelly trickle down to the angry customer level. The guy in line in front of me was an electrician returning a broken Husky pliers and they beat him up because the bolt broke, he lost the broken bolt, and they wouldn't take the pliers back because they weren't "complete".
Horrible customer service. I choose to spend my money elsewhere !! And so should you !!
I called corporate and told them this was a horrible policy and that it's going to anger alot of contractors and eventuelly trickle down to the angry customer level. The guy in line in front of me was an electrician returning a broken Husky pliers and they beat him up because the bolt broke, he lost the broken bolt, and they wouldn't take the pliers back because they weren't "complete".
Horrible customer service. I choose to spend my money elsewhere !! And so should you !!