Thanks very much. Here's a little feedback on the whole affair for what it's worth...
Your crew was great in answering all my questions along the way. We knew we wanted to spring for a Toto Drake instead of any old cheap toilet, but we were short on cash, so I opted to do the install myself. I'm always overly cautious and not entirely confident in my skills when it comes to anything in the realm of home maintenance.
Usually a trip to a Home Depot or a Lowes leaves me with a sour taste in my mouth as the staff seems less interested in or tolerant of someone with less of a grasp of the proper skills or terminology. Not so with you guys. I was treated with respect and given easy to understand information and advice, and I can't begin to tell you how appreciated that was. At times, customer service seems like a dying art form, but your crew proved that it's alive and well.
Our old toilet never did the job properly ... sometimes it took up to
3 flushes to clear. After it actually achieved flush it took a good 2 minutes to refill the tank, but 75% of the time that required jiggling the handle once ... maybe twice ... sometimes 3 times. Before I replaced it, the tank lid was split in two ... a direct result of my ongoing frustrations with suffering through using that ridiculous toilet every day.
We love our new Toto Drake. It takes 20 seconds from depressing the flush handle until the thing is refilled. The flush is amazingly quiet. As odd as it may sound to say, getting this new toilet just took my daily stress level down quite a few notches.
Thanks for the informative (and entertaining) web site, your GREAT well-informed crew, fantastic customer service....