(206) 949-5683, Top Rated Plumber, Seattle
Results 1 to 9 of 9

Thread: brand new Toto toilet tank cracks after filled with water.

  1. #1
    DIY Junior Member Bluebird's Avatar
    Join Date
    May 2013
    Location
    South Carolina
    Posts
    3

    Question brand new Toto toilet tank cracks after filled with water.

    I just purchased a new Toto Drake II toilet from an online merchant since I couldn't find a local dealer. I inspected the tank and base immediately upon receiving the shipment and found no damage. The toilet was installed by a licensed plumber and a few hours after he left I found water on the floor and discovered a crack in the back wall of the tank. It starts at the top and runs down through a deep impression made by a number stamp. It ends about 2 inches above the bottom. The plumber came back today and said that he has seen new tanks crack when they are filled with cold water for the first time. He believes it is a defect in the tank and that he did not cause the crack by bumping the tank etc. during installation. Just wondering if this has happened to anyone else.
    Thanks

  2. #2
    In the Trades Gary Swart's Avatar
    Join Date
    Sep 2004
    Location
    Yakima WA
    Posts
    7,244

    Default

    I don't recall anyone ever reporting this on the forum, but it probably has happened. I would think the place to start is to contact the merchant and go from there. It would be of interest to a lot of us to here how an on-line merchant handles this problem, so keep us posted.

  3. #3
    DIY Senior Member wjcandee's Avatar
    Join Date
    Apr 2012
    Location
    New York, NY
    Posts
    1,576

    Default

    Quote Originally Posted by Gary Swart View Post
    I don't recall anyone ever reporting this on the forum, but it probably has happened. I would think the place to start is to contact the merchant and go from there. It would be of interest to a lot of us to here how an on-line merchant handles this problem, so keep us posted.
    If the merchant doesn't make it right, and you truly believe that you inspected the tank upon arrival and it was fine, I would also contract Toto for a warranty replacement of the tank. Their phone number is on their web site. www.totousa.com

  4. #4
    Forum Admin, Expert Plumber Terry's Avatar
    Join Date
    Aug 2004
    Location
    Bothell, Washington
    Posts
    14,191
    Blog Entries
    1

    Default

    For some reason the online shipments have a lot more of that.

    The stuff we pick up locally is perfect.
    The stuff I used to ship was 20% bad after it bounced around in a truck.

    Doesn't sound like a plumber issue etheir.

  5. #5
    DIY Junior Member Bluebird's Avatar
    Join Date
    May 2013
    Location
    South Carolina
    Posts
    3

    Default

    Thank you for your input. I spoke with Toto tech support and they asked me to send them a picture. I will keep you posted.
    Bluebird

  6. #6
    DIY Junior Member Bluebird's Avatar
    Join Date
    May 2013
    Location
    South Carolina
    Posts
    3

    Default

    I sent pictures to Toto USA and they said the tank should be covered under the 1 year warranty. The online merchant has sent me a replacement tank under the warranty.
    Bluebird

  7. #7
    In the Trades Gary Swart's Avatar
    Join Date
    Sep 2004
    Location
    Yakima WA
    Posts
    7,244

    Default

    Thanks for the report. Sounds like both the merchant and Toto are responding well to the problem and neither is trying to pass the buck to the other party. Hope you have a pleasant experience with your new Toto once the new tank arrives.

  8. #8
    Moderator & Master Plumber hj's Avatar
    Join Date
    Aug 2004
    Location
    Cave Creek, Arizona
    Posts
    25,602

    Default

    That is usually caused by "thermal shock", but we cannot tell why it happened with that toilet.
    Licensed residential and commercial plumber

  9. #9
    Retired Defense Industry Engineer jadnashua's Avatar
    Join Date
    Sep 2004
    Location
    New England
    Posts
    21,374

    Default

    If it was out sitting in the sun, and hot, then say you have a deep well, and the water was very cold, that certainly could do it. Short story...I was installing a tiled shower....the tile was in the garage in December (cold here then) and I used some room temp water for the wet saw...the porcelain tile I first tried to cut shattered from the temperature difference. Once the wet saw's water tray and the tile were the same temp, no problems. The first time you fill a toilet after installation, there's no room temp water in the tank to help moderate the temp and thermal shock is a possibility, depending on where and how it was stored and how long it had been sitting in the room.
    Jim DeBruycker
    Important note - I'm not a pro
    Retired Defense Industry Engineer; Schluter 2.5-day Workshop Completed 2013, 2014

Similar Threads

  1. How come my well tank is filled with mud?(pic)
    By NotsoDIY in forum Pumps and Tanks Well Forum & Blog
    Replies: 1
    Last Post: 02-19-2013, 06:52 PM
  2. Brand new hot water tank installed and all the water was leaked out !
    By Koala in forum Water Heater Forum, Tanks
    Replies: 3
    Last Post: 12-16-2011, 07:04 AM
  3. Toto Drake - Loud Squeek when Tank is Filled and Shutting off Water
    By mherlihy in forum Toilet Forum discussions
    Replies: 10
    Last Post: 08-31-2011, 10:00 AM
  4. water filled metal trough
    By mschase in forum Plumbing Forum, Professional & DIY Advice, Tips & Tricks
    Replies: 3
    Last Post: 10-02-2008, 05:03 AM
  5. Spontaneous Tank Cracks
    By GNEustace in forum Toilet Forum discussions
    Replies: 2
    Last Post: 04-28-2005, 07:41 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •