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Thread: Toto Soiree or Guinevere review, installing, comments and pictures

  1. #106
    DIY Junior Member dinkledoodle's Avatar
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    Oops! Not a pleasant experience yesterday. First, the plumber sent out by my "Silver rated" Toto dealer couldn't figure out how to install the toilet. He got all the way to dropping the cone into the adapter and couldn't make it fit in. He said it wouldn't fit because there wasn't enough space to the wall and I needed to strip the tile off the wall. After he left (with a $155 check), and I got over my shock and removed the bottom 6 tiles, I tried to seat the toilet and found I was having the same problem. Then the answer came to me.... Press down. With a little pressure the cone slipped into the adapter as smooth as silk. The 2 hours I'd spent stripping tiles off a 40 year mortar bed was totally unnecessary. So, why am I still unhappy. Check out the video. I know these toilets are super flushers. What's wrong with mine? And what's with that pathetic gargling at the end of the flush. I know I'm missing something pretty obvious but, frankly, I'm exhausted and my brain just ain't functioning. Thanks in advance, guys...


  2. #107
    Forum Admin, Expert Plumber Terry's Avatar
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    Pull the tank lid cover off and make sure that the refill tube from the fill valve is pointed down the overflow tube.
    This is what refills the bowl.

    If the bowl is not full at the beginning, then the flush from the tank only fills the bowl, it doesn't flush the bowl.

    I'm sorry that you installer was clueless.

    Yes, you install the adapter with wax, bolts and screws to the floor.
    And then you drop the bowl onto that. Most homeowners figure that out pretty easily.
    It's too bad that many plumbers don't read the instructions. The paperwork that comes with the toilet shows how much room is behind the tank with a standard 12" rough. You don't have to guess at this.
    At 12", you should have 3/4" behind the tank.

    The next step after "reading" that, is to use a "tape measure"
    The two tools your plumber should have used were

    "reading glasses"
    "tape measure"

    The rest is common sense.




    An adapter installed on tile using the green inserts and the screws that come in the Unifit Box.

    Last edited by Terry; 08-27-2011 at 09:58 AM.

  3. #108
    DIY Junior Member dinkledoodle's Avatar
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    Thank you Terry. Sorry for the vent, but as I said I was just tired. This is how he attached the refill tube. It isn't the overflow, but it does point down it. And as you see there is still no flush. Oh well... (p.s. It was the 10" adapter.)

    Last edited by dinkledoodle; 08-27-2011 at 12:33 PM.

  4. #109
    Retired Defense Industry Engineer jadnashua's Avatar
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    Owning a couple of similar Totos, what you are seeing is not normal. It looks like you probably have a drain line obstruction or, when they installed the adapter, they blocked part of the drain with the wax.
    Jim DeBruycker
    Important note - I'm not a pro
    Retired Defense Industry Engineer; Schluter 2.5-day Workshop Completed 2013, 2014

  5. #110
    DIY Junior Member dinkledoodle's Avatar
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    I'm thinking so too Jim. There was wax oozing out all around the adapter. I never see that in Terry's pictures. We plan to call the company Monday.

  6. #111
    DIY Junior Member dinkledoodle's Avatar
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    Arrrrrrgh! You're not going to believe this. I walked in this morning, gave it a pity flush and voila! Flushed perfectly. What did I do? Absolutely nothing! I have no idea what happened. It was a miracle... I have a self-healing toilet...

  7. #112
    Retired Defense Industry Engineer jadnashua's Avatar
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    It's possible that you have a partial drain line blockage, and that overnight, it drained down so there was plenty of room for the waste water to go. It sounds like it's not the toilet at all, and a drain line problem.
    Jim DeBruycker
    Important note - I'm not a pro
    Retired Defense Industry Engineer; Schluter 2.5-day Workshop Completed 2013, 2014

  8. #113
    Forum Admin, Expert Plumber Terry's Avatar
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    The Soiree and the Guinevere need the water supply 6" to the left of center.
    Most toilets can get by with 3" to the left of center.

    I used to plumb the water at six inches anyway, so it's not normally an issue.


  9. #114
    DIY Member glnow's Avatar
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    Random question.

    Are current Guineveres, or other Totos that make use of the uni-fit, still prone to a dripping sound
    as soon as waste enters the bowl?

    All of the threads that talk about this are a few years old, and there was some speculation back then that Toto was going to change the plastic, or add a coating, or something to address the dripping sound. Just curious if that ever ended up happening?
    Last edited by glnow; 09-12-2011 at 01:11 PM.

  10. #115
    Retired Defense Industry Engineer jadnashua's Avatar
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    Mine are the older ones (no idea if they really changed them), and the sound is so subtle, once you understand what it is, it goes into the background noise like the furnace blower, ticking clocks, wind, etc. It really isn't a big deal. All toilets do this, but not many have some plastic in the drain line. The addition of those liquids or solids make more noise than the overflow going down the drain, and it equilizes shortly after those stop.
    Jim DeBruycker
    Important note - I'm not a pro
    Retired Defense Industry Engineer; Schluter 2.5-day Workshop Completed 2013, 2014

  11. #116
    DIY Member glnow's Avatar
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    Quote Originally Posted by jadnashua View Post
    Mine are the older ones (no idea if they really changed them), and the sound is so subtle, once you understand what it is, it goes into the background noise like the furnace blower, ticking clocks, wind, etc. It really isn't a big deal. All toilets do this, but not many have some plastic in the drain line. The addition of those liquids or solids make more noise than the overflow going down the drain, and it equilizes shortly after those stop.
    Yeah I got used to it a long time ago, though it still gets annoying explaining exactly what you said above to visitors when they tell me I have a leak (can u believe, not everyone in the world reads toilet forums! I mean come on, what's wrong with these people ). I just got to wondering if Toto ever did anything about it, maybe with the 1.2 flush versions, for example.
    Last edited by glnow; 09-12-2011 at 02:24 PM.

  12. #117
    DIY Junior Member Marie Koch's Avatar
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    Default caulk???

    But you never caulk all the way around as that would mask a leak from the toilet draining, right?


    Quote Originally Posted by Terry View Post
    Wax between the adapter and the floor flange is what seals the sewer gas.

    The caulk is to prevent water from going under the bowl from the front.

    The Soiree and the Guinevere should come with a 12" adapter in the box.
    I have no idea why there would be a 10"
    Sometimes for various reasons we will install them with a 10" though.

  13. #118
    DIY Senior Member wjcandee's Avatar
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    Quote Originally Posted by Marie Koch View Post
    But you never caulk all the way around as that would mask a leak from the toilet draining, right?
    Depends on the jurisdiction. In Terry's area, they leave the back open. Here in my jurisdiction, they want it all the way around.

  14. #119
    DIY Junior Member homehunter808's Avatar
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    I have 3 Soirees in my house. The flush is fantastic, the bowl-clean is very good. My only complaint, other than the sound effects, is that the bowl shape is such that there's quite a bit of splash-back when women use it. Since there are no men in my household, I have to remember to clean the underside of the seat frequently. Very frequently. Surely they could engineer a shape that doesn't cause so much splash. I never had this issue with my UltraMax/GMax or any other brand of toilets.

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