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Thread: Fleck 5600SXT vs Fleck 7000SXT

  1. #16
    DIY Junior Member JohnnyO's Avatar
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    Quote Originally Posted by amateurplumber1 View Post
    lol, trust me, I wanted to say I have a pencil and paper ready but I thought he would think I'm being too big of an ass. I did ask what he meant, though. Wonder if he replies. I was literally getting ready to order one from another site when he emailed me and told me that. Wtf.
    I'd have to believe it is human nature kicking in. Perhaps they had some customer issues (for whatever reason) over the last year. Perhaps they had some returns due to the recent recall. People shy away from that which they do not know. I'd query a few different vendors and see what they say. If they sell 95% 5600SXT, and 3-5% 7000SXT but have had issues with the 7000 recently, I can understand them being more comfortable with the 5600. They don't see the volume of 7000SXT units that Mr. Dittohead appears to see. Frankly, from what Dittohead has written, I'd be more inclined to trust his experience.

    John

  2. #17
    Water systems designer, R&D ditttohead's Avatar
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    A few dealers hate the Clack, others hate the 5800, others hate Autotrol, and some hate the 7000 and many hate the 2510. It all comes down to personal experience. The 2510 used to break the main retainer all the time. From personal experience, the 5600SXT is a good valve, that is all I can say about it. It has a lot of weak spots, but in general, it is a good valve. I would not recommend it for commercial applications compared to other valves. The 7000 is a commercial duty valve, and it has far fewer problems than the 5600SXT. The number of problems with each is so minimal that we dont even care,. Like the WS1, it has a major problem with the buttons breaking when people take the covers off. But... that being said, it is the way people take the cover off, not just the valve design. The autotrol valve breaks all the time when the top plate is installed. All valves will have their detractors, and some companies, especially the online resellers who dont have the feild experience or sizing considerations that the actual field guys have to deal with will lean toward the simplest solution. When they are making no margins, and living day by day and always behind on their payments, they cant afford to take a phone call to help out the people they sell too. The cost some of these companies are selling the equipment for is ridiculous. The margins are way too low to maintain any kind of service. I try to recommend people buy from local companies, or online sellers that are not bragging about how they are the cheapest. This is one of the reasons why. They will larn one valve, one design, and thats what they will stick with too make their life easier and hopefully eak out a profit. Our best seller is still the old Fleck 5600 electromechanical system. it is more expensive, inefficient, antiquated, and people are simply comfortable with it. It is probably the only valve I never hear people say that they hate. Every valve we sell has some customer somewhere that hates it.
    The number of problems with the 7000 are similar to the other valves, it is just that they have had a couple of these problems arise recently. The leak to the brine line, a few bad SXT boards a couple years ago, that can leave people with a bad taste. Fleck on the other hand has been very fast to respond and correct the problems. Compared to other companies, they have greatly exceeded our expectations for correcting issues.

    Hope this is helpful.

  3. #18
    DIY Senior Member amateurplumber1's Avatar
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    Looks like ditto was probably right. Here's more from emails i got today: "That valve cost us thousands in returns and warranty loss." "Get this valve out of your head OK. They still have problems from 2009 that have not been addressed. You do not want one of these things."

  4. #19
    DIY Junior Member JohnnyO's Avatar
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    Time to find either a different vendor, or a different valve - whichever makes you more comfortable.

    Dittohead is off at the WQA show this - I don't know if he'll be checking the forum regularly or not.

    http://s36.a2zinc.net/clients/wqa/wq...ortMenu=101000

  5. #20
    DIY Junior Member JohnnyO's Avatar
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    Time to find either a different vendor, or a different valve - whichever makes you more comfortable.

    Dittohead is off at the WQA show this - I don't know if he'll be checking the forum regularly or not.

    http://s36.a2zinc.net/clients/wqa/wq...ortMenu=101000

  6. #21
    DIY Senior Member amateurplumber1's Avatar
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    Quote Originally Posted by JohnnyO View Post
    Time to find either a different vendor, or a different valve - whichever makes you more comfortable.

    Dittohead is off at the WQA show this - I don't know if he'll be checking the forum regularly or not.

    http://s36.a2zinc.net/clients/wqa/wq...ortMenu=101000
    Definitely a different vendor. I trust dittohead fully, I just think it's weird that people have that perception. Guess he was being as helpful as he could with the information he has, though. :P

  7. #22
    That's all folks! Gary Slusser's Avatar
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    IMO ditto goes by what he is told by his distributors and some whinny dealers he knows while he is always very CA PC..

    Many dealers settle problems without telling their distributor about them or asking them for help, because they'd rather not go through the hassle they usually get from many distributors.

    The 7000 was released the beginning of 2005 and had problems for some time before they were 'fixed'. I sold my first on Feb 2, 2005 and had many problems with them until I stopped selling them a little over a year later. There have been problems since then and most recently was the worst requiring a recall and production to cease. And that is still not back to full bore.

    The 5600 and 2510 or Clack's WS-1 have not had problems with the exception of the WS-1 having a few bad circuit boards way back in the early 2000s and they were replaced and the problem corrected very quickly. I had 3-4 and Clack shipped replacements to my customers and the customer then shipped the bad one back to Clack. I guess they replaced their distributors' boards on their inventory but don't know for sure but I didn't have any more problems and I was selling a lot of WS-1s.

    That dealer you heard from didn't get anything but a new valve and has to eat the expense of going out to his customer to replace a valve or, if he is an internet dealer, shipping a new one to his customer and telling them what and how to do a valve replacement etc. and then getting the old bad back to ship it back to his distributor. Then wait while the distributor sends it back to Fleck and the dist. waits until Fleck says the valve is bad before the dist. gets a credit or new valve and gives the dealer a credit or refund. All due to bad quality control at Fleck's plant. Ditto has never mentioned any of that behind the scenes stuff and makes it all sound like a bit of a hiccup that hell, everyone involved should smile their way through.
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