Hi I'm an amatuer and need a litle help. We've installed 2 American Standard Eco Fusion toilets from Home depot, I think they are AS's H2O toilet.
After flushing, the still water surface comes to rest at 9 x 8, AS design spec. However the toilet continually loses this and after 24 hrs is 5 x 3..
Have talked to AS and have received a replacement bowl, same problem. There are no leaks , I can see the underfloor connections.
As a test I placed one of the toilets over a bucket, filled it to still level and it held for 24 hrs at 9 x 8.. I presume this means the toilet is OK but could the drain system be siphoning somehow. This is not a new house, just new toilets, wedidn't notice the problem before. No change to the drains. We're are on a septic tank.
Local plumbers I've talked to have no suggestions nor heard of such a problem. We'd buy another toilet but suspect the same problem.
I have not checked the vent to see if it's plugged but there is no back-up or problems with the toilets removing any load. We only have 2 toilets and they are back to back.
This is driving us nuts any advice would be more than welcome
Thanks
Norm
After flushing, the still water surface comes to rest at 9 x 8, AS design spec. However the toilet continually loses this and after 24 hrs is 5 x 3..
Have talked to AS and have received a replacement bowl, same problem. There are no leaks , I can see the underfloor connections.
As a test I placed one of the toilets over a bucket, filled it to still level and it held for 24 hrs at 9 x 8.. I presume this means the toilet is OK but could the drain system be siphoning somehow. This is not a new house, just new toilets, wedidn't notice the problem before. No change to the drains. We're are on a septic tank.
Local plumbers I've talked to have no suggestions nor heard of such a problem. We'd buy another toilet but suspect the same problem.
I have not checked the vent to see if it's plugged but there is no back-up or problems with the toilets removing any load. We only have 2 toilets and they are back to back.
This is driving us nuts any advice would be more than welcome
Thanks
Norm