Aren't they nice, knowledgeable folks? I have always thought that every customer-service call is an opportunity to generate positive word-of-mouth for your product, and staffing your call centers with friendly, smart people costs more, but it makes such a difference. The offshore call centers really can't deliver what a well-staffed, culturally-attuned group of native speakers can deliver. Similarly, Toto would be insane to have its Japanese customers deal with an American call center, even one staffed with good Japanese speakers. Japanese natives expect and receive an incredibly-high level of customer service, delivered within a set of very-specific rules of interaction -- lots of apologizing, lots of meaningful and knowledgeable action. What would be a great call-center experience to us would be average to them. Likewise, what would be a terrific job to many offshore consumers is not sufficient to us here in the US. I know it is expensive to do what Toto does, but I really think it is worth it -- I can confidently recommend to any participant here that he or she call the Toto folks, and I know they will know the answer or find it out, and that they are empowered to do their very best to make the customer happy (i.e. by sending free parts, suggesting a warranty replacement, etc.)
I'm glad they came through for you, and I am doubly-glad to know the official answer to this question. Thanks for the photo and the description as well.
Nice job figuring out how to install it...it looks like the Kaboom is hugging the flush valve.
It is interesting to me that Toto has never stopped using only the US-made Korky 528 valve in the Aquia; they have split the suppliers on most of their other toilets between the Korky 528 and a valve made by a Toto joint-venture in China (which I frankly think is a mistake). (Hmmm...looking at that tank, maybe it's for the simple reason that the other valve won't fit...)