Hello. Today, I noticed the sound of a hose spraying in my basement. I investigated, and realized that the water softener says err 1 (It is the Kenmore Ultra Soft 400) and also, a hose connected to it is leaking uncontrollably. Turning off the water softener does nothing to stop it, except for it turns off the err 1 message. Now we are waterless as we turned off the water valve to avoid and flooding. What can I do?