My Weil-McLain Ultra 80 series 2 boiler suffered a fairly catastrophic failure in the heat exchanger last Sunday. Gurgling in the radiant system alerted me to it. Antifreeze pouring out of condensate drain (terrible fumes from antifreeze). It is now Thursday and I have made no progress in getting it repaired. I could use some assistance in several areas. It is getting nippy in here. No hot water is rather a bummer as well. Dirty dishes accumulating, we could really use showers.
Original contractor - competent one man shop - returns mid next week.
I have tried the alternate my contractor recommended. They have no one available with suitable skills.
Boiler is about 7 years old. I have been trying to contact manufacturer. So far progress is slow. We have exchanged emails about serial numbers after a day of voice mail boxes on their end, but a couple of hours ago I asked for help by email. No response yet. And they on Central time.
No actual progress has been made in actually getting parts and fixing it. Wife entertaining the idea of a more useful husband. Orchids NOT happy. WM web site shows closest certified installer in BC.
I spent a bunch of time and effort interviewing potential contractors for the install. Random calling of heating contractors and taking their word for the fact that they know what they are doing in not appealing.
Issues. Complicated by having no idea what WM will consider warranty work. Given the labor and parts involved, would it be a reasonable thing to simply replace the boiler? Requires a much lower skill level to re-plumb a complete unit than taking the core of the boiler apart for replacement. If anyone can answer this part it would be a serious help. I have to decide boiler/heat exchanger before anything can proceed. Any knowledge of what WM will cover would also be of real utility in this decision process. This assumes I will not get a prompt and satisfactory response from WM; but it is being rather slow and we are cold.
I have lost what I believe is a significant amount of antifreeze. I don't want to just add some from a different brand to a 7 year old batch. So, I believe the system also needs to be drained, flushed, and refilled. Short term, if necessary, I can just add water after a repair and isolate the loops with a potential for freezing. Then original the contractor can deal with antifreeze.
I am in Anacortes. I need someone competent to deal with this in a timely fashion.