dardas
New Member
Help!
Our 12 year old house has Moen Monticello 2-handle 8" spread lavatory faucets (4572P) throughout. Nearly all of the faucet handles have failed, at least once, over the past 5 years: drips, leaks, cracked stem extensions, stiff/frozen handles, frozen/unremovable handle hubs, cracked brass finishes...you name it. After replacing 6 flimsy plastic stem extensions (kit 94798,9), we now keep several extra replacement kits on hand, knowing that its only a matter of time before another faucet goes. We've spend hundreds of dollars repairing these faucets one-at-a-time. We're fed up.
Our new, knowledgable plumber says he's come across similar problems many times with this particular faucet. He says Moen may -- if pushed -- replace the faucets with their newer, upgraded version of Monticello, which they've redesigned to correct the problems. He says "they know they made a mistake." But he warns that, depending on who I speak with, Moen will first try to get me to accept a few (similarly faulty) replacement parts of the old type, rather than a new faucet.
Two questions: 1) Have others encountered similar problems with Monticello? 2) I'm new to this. How should I approach Moen, to ensure that I don't just end up replacing the faucets with the same defective parts we have now plaguing us 'til now?
Thanks, in advance, for any advice!
Desperate in Maryland
Our 12 year old house has Moen Monticello 2-handle 8" spread lavatory faucets (4572P) throughout. Nearly all of the faucet handles have failed, at least once, over the past 5 years: drips, leaks, cracked stem extensions, stiff/frozen handles, frozen/unremovable handle hubs, cracked brass finishes...you name it. After replacing 6 flimsy plastic stem extensions (kit 94798,9), we now keep several extra replacement kits on hand, knowing that its only a matter of time before another faucet goes. We've spend hundreds of dollars repairing these faucets one-at-a-time. We're fed up.
Our new, knowledgable plumber says he's come across similar problems many times with this particular faucet. He says Moen may -- if pushed -- replace the faucets with their newer, upgraded version of Monticello, which they've redesigned to correct the problems. He says "they know they made a mistake." But he warns that, depending on who I speak with, Moen will first try to get me to accept a few (similarly faulty) replacement parts of the old type, rather than a new faucet.
Two questions: 1) Have others encountered similar problems with Monticello? 2) I'm new to this. How should I approach Moen, to ensure that I don't just end up replacing the faucets with the same defective parts we have now plaguing us 'til now?
Thanks, in advance, for any advice!
Desperate in Maryland