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Thread: Cleaned the brine tank, Now no soft water?

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  1. #1

    Default Cleaned the brine tank, Now no soft water?

    So this Saturday I decided to clean my brine tank after seeing stranded murky water in the brine tank. I put the system on bypass, removed the power on the system and got on with the clean up. I took apart the brine tank and just jumped whatever it had (powdered salt, murky water etc). Washed it, wiped it down, put it back together, put new bags (about 5 bags) or morton salt, put the power back on, put it back in service mode, put it on regenerate mode and then ran the water inside for about 15 minutes.

    I've noticed though that since cleaning it, I no longer get that soft water. Before I left for work today I put it in regenerate mode again and will check if it changes anything.

    Could I have broken anything with my system? How long should it really take for me to enjoy the softened water again? In the first place, why was there stuck up, murky water and powdered salt in the brine tank? The house was empty for a good 2 years before we moved in recently. Please advise. Thanks!

    BTW the system is New Age which was probably installed back in 94 when the house was built.

  2. #2
    DIY Member ByteMe's Avatar
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    I am not the expert here, but from what i have been reading...


    This house and water softener was not in use for two years? I'd guess the resin is fouled, I'd use citric acid to clean it. Buy some from home depot to clean water softener and follow the instructions. It will be something like pour a cup or so into the salt tank (down that tube). Then do a manual regenerate.


    *edit* Did you have soft water directly before you did the cleaning?
    Last edited by ByteMe; 11-13-2012 at 04:06 PM.

  3. #3
    Water systems designer, R&D ditttohead's Avatar
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    I would recommend a Hach 5B test kit, or some way of knowing what the hardness is. It is a relatively cheap investment, and a lot cheaper than a repair guy. Assuming the system has been sitting for a couple years, do a resin sanitization. NewAge has been gone for many years, post a picture of the unit, probably a 5600 econominder, and we can help you out a little better.

    Brine tanks get dirty, this is normal. They should be cleaned occassionaly, dump it out, wipe it down with some bleach and water, refill with salt and 5 gallons of water, done. if you read the salt bads, you will notice that it is 99.9% pure salt, leaving .05 pounds of ??? per bag used. Salt is very regional due to the shipping costs, so salts in certain parts of the country is much cleaner than others. The vast majority of the salt used in California comes from Guerro Negro Mexico, I have toured the facilities there,and it always surprised me how many birds are flying over the salt that goes into your softeners.

  4. #4
    Test, Don't Guess! cacher_chick's Avatar
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    Is there any water in the brine tank?

  5. #5

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    Hi! Thanks for the replies. Yes before I cleaned the system we enjoyed the softened water. I just decided to clean the brine tank after seeing the murky stranded water which was about 1/3 of the tank. Right now when I look at it, I don't see any water in the tank anymore. Unless it's at the bottom covered by salt?

    Here are a couple of pics of the system with the model # as well. Thanks!

    http://www.flickr.com/photos/1348790...in/photostream
    Last edited by thegoldenhand; 11-14-2012 at 08:53 AM.

  6. #6
    Test, Don't Guess! cacher_chick's Avatar
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    When you initially set up the softener, (or anytime you empty the brine tank) you have to add water back into the tank. If you don't, there will be no brine for it to use when it regenerates.

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