You maybe measuring zero volts because the new wire is in parallel with one of the other leads - 24vac to 24vac would read zero. And, if the thermostat was calling for heat, all three would be connected to the same point. You need to be on both sides of the step-down transformer to power the new thermostat, and you may need to look at the schematic (often there's one inside the panel) to determine which terminals you need to be on to provide that.
As I understand it, the C terminal would get connected to the red terminal when the thermostat closes, which then powers the (often it's a relay) to turn on the heat, so you need to find the other side of the transformer to connect your new lead to.





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