I am on my third Kohler Cimarron Comfort Height toilet. We decided to replace an old American Standard that was in my son's bathroom and was clogging every week. My plumber recommended the Kohler Cimarron. The first one he put in was the round seat. 2 hrs after it was installed it clogged! My son was able to plunge it. We called the plumber who was shocked. The next day my husband tried the toilet, not only did it clog it flooded the bathroom! We were not able to un clog it.The next morning we saw that the flood had caused our kitchen ceiling to buckle! The plumber had to come and snake the toilet.We decided that we had a dud. The plumber could not replace it until the Kohler rep got back to him which took a week. Well we then got toilet # 2( same toilet).
We decided not to fix the ceiling until we were sure that the toilet worked. Well it was good for a week and then yup another un-plungable clog! Plummer came back snaked again and this time we got an upgrade - the elongated bowl. Kohler decided that the whole batch at the plumbing supply store must have been bad. Still not fixing the ceiling yet. Well # 3 is going on a week and a half and tonight - yup you guessed it - clogs again! We were able to plunge it.
I am at wits end - I don't know what to do. This toilet was sold as one I would never have to plunge.
I am calling the plumber back tomorrow but I don't know what to do. Do I ask for a better model? If so which one? Have you ever heard of anything like this?
Thanks for your time.
Sun, 18 Dec 2005