From a DISGUSTED USER: I purchased an American Standard Champion toilet and was pleased until the tank began leaking after 3 months. The red seal on the bottom of the float comes out of the groove. It must be loosing its elasticity. I went to both Lowe’s and Home Depot but they said that “American Standard will not allow us to sell parts for the Champion.”
I called American Standard and was told they would send me a replacement ring under warranty. Now on day 9 I have not received it. First Class Mail would have taken 3 days, so they didn’t send it on the date they claimed. I asked where I can buy one and they (American Standard Tech Support) told me to check the web site which list was full of Lowe’s and Home Depot stores and one wholesaler…who said they couldn’t get parts.
What good is a warranty if they won’t make warranty parts available? This ring would be easy to replace, about a minute. Their tech people said, “Don’t you have another toilet to use?” Yes, I do, but I share with a family. Any other brand toilet would be up and working the same day. Should I go out and buy a Kohler to use while Am. Std. is deciding whether to make parts available? Maybe I will. Apparently, their “under 10 year warranty” means that you will never be able to purchase same day parts.
I pity the flack that their tech support people must be getting. American Standard’s management is obviously lacking some ability to have any concept of customer service. I certainly think the Home Centers should stop selling American Standard.
Wed, 2 Nov 2005