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Thread: American Standard Champion toilet Review and comments. Rated #1 by Consumer Reports

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  1. #1
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    Default American Standard Champion toilet Review and comments. Rated #1 by Consumer Reports


    Made in Mexico

    I have 2 American Standard Champion toilets.. I am having the same problems the everyone is reporting ( Leaking Flush Value and
    Wobbling tank on back of toilet)… I called 1-800-442-1902 and talked with American Standard today! I was advised that the installer
    most likely did not tighten my toilet tight enough, the seal at the bottom of the tank is really thick and they suggested that I tighten
    each nut a few turns at a time to tighten the tank. Also they are sending me new seals to install on the bottom of the flush arm,
    they said the new seals are tougher and will stop the leaking.. I LOVE the flush that I am getting and have had no problem until now
    and I believe that they are helping me get these issue resolved..
    Mon, 2 Jan 2006
    Joe
    http://www.americanstandardclassaction.com/

    Post a followup

    Grading the best toilets, the ones that work!
    Last edited by Terry; 05-03-2009 at 11:44 AM.

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    We purchased and installed an American Standard Champion toilet for its ability to flush completely. On that issue I have been satisfied. However, the same problem is happening to ours as others are complaining about. The seal twists constantly, allowing water to run continually. This drives me crazy! I have tried to fix numerous times. I finally took the top off and have a comb wedged in to prevent water from running. When we go to use the toile, have to remove the comb to allow water to fill the tank. Is there any way to fix this? Does the company respond to complaints? Please let me know.

    Allison, September 23, 2005
    Last edited by Terry; 10-22-2007 at 11:30 AM.

  3. #3
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    What a piece of shit this toilet is.

    2 days and the little cheap plastic clip came off inside and the
    springs came out. There is no way in hell to get it back together. I
    don't know how you are supposed to fix this thing. I am taking it
    back after hours of installation. What a waste of time. How can they
    expect the plastic to last? Home Depot was pushing this model. Well
    they can just keep sending them back. The American Standard Web Site
    doesn't even work.
    Mon, 20 Jun 2005
    Gregg

    Last edited by Terry; 03-01-2009 at 09:42 AM.

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    hi terry,
    my wife and i just built our dream home and decided to install the champion toilet because the commercial show it flushing down golf balls. we thought, wow, this is the toilet for our master bathroom. needless to say after a year it has begun to leak at the red gasket. we went to Lowes today to see if they had a replacement part. No they don't. we may in the near future just replace it with some other toilet. in the mean time we just keep taking the lid off and trying to get that damn gasket seated properly. HELP!
    Sat, 31 Dec 2005
    Sincerely
    Tony

  5. #5
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    I am trying to find a replacement seal for the piston between the
    tank and the bowl. It leaks constantly, and has to be re-seated.
    Sat, 31 Dec 2005
    Joe

  6. #6
    Comments by readers Reader Review's Avatar
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    TERRY I INSTALLED SIX IN OUR OFFICE TO HELP WITH CLOGGING ISSUES. BUT
    NOW PROBLEMS ARE WORSE.OUT OF SIX THREE ARE BROKEN. BROKEN FLUSH
    MECHANIZM,CHAIN AND PLASTIC PARTS. THEY DON'T CLOG BECAUSE THEY DON'T
    FLUSH. AND FORGET GETTING PARTS AT HOME DEPOT. THANKS,
    Fri, 23 Dec 2005
    MAINTENANCE SUPERVISOR AT A.F.B.INTERNATIONAL.
    Last edited by Reader Review; 02-01-2006 at 10:36 AM.

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    DIY Junior Member Tekmar1's Avatar
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    One word "GARBAGE".Installed 3 of these toilets for a customer a year ago.{purchased from Wolsely wholesale in Canada} and have since had to replace the flushvalves 5 times.I had A.S. send me a box of 6 as spare parts because nobody stocks any parts for these pieces of garbage.

    P.S.-The flushvalves are made of plastic and break very easily.

    Grading the best toilets, the ones that work!
    Last edited by Terry; 05-03-2009 at 11:44 AM.

  8. #8

    Default After Market Fix ?

    Surely Some Manufacturer Other Than American Standard Will Come Out With A Fix-kit To Replace The Champion Flush Tower. If Anyone Finds One, Please Let The Rest Of Us Know.

  9. #9
    DIY Junior Member karen's Avatar
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    Unhappy

    I'm glad I found this site. Never thought I'd be excited about a toilet forum, but I need some clarification. I'm not sure my problem with my champion toilet is what others are describing. After I got used to the clunk flushing, we started having problems with the toilet after flushing - it just keeps running and running, and since you can't jiggle the handle like in the old days, you have to take the top off and touch that little gray thing at the top to get it to stop. Is that what everyone's talking about the red seal gasket?
    Also, the tank doesn't seem connected snugly to the bowl. That seems to be
    common, too. Seems pretty precarious, like it could come off at any minute.
    My HD salesman insisted this was 'the best'. Didn't say best what, though.

    I'd never spent so much on a toilet - like $475 and I complimented it with a quiet close toto seat. So, instead of being awakened by a slamming seat, I get the thud of a flush.
    Can I Return the whole darned thing? It's a crappy crapper.

    Karen

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    I bought one of these toilets because it came in the color I needed, and it was supposed to be a top of the line product according to American Stanard's advertising. What a bunch of bull. The toilet does not flush every time, or evan most of the time.

    There are six people in my family. We have three toilets, two Kholers and this American Standard. We have not had one bit of problems from the Kholer toilets, but this Amercan Standard is junk.

    My complaints are basically the same as everyone elses. I agree with another responder. This product should have never made it to the consumer and some folks should be fired for it.
    Thu, 26 Jan 2006
    Jim H

  11. #11
    Master Plumber master plumber mark's Avatar
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    Talking Accused of being a crook

    I am now a crook and a liar becasue a few days
    ago I stumbled upon another champion toilet....

    of course it was only a year old, and of course it was not
    working right.....

    Itold them I would not touch it and would change it out
    for an ELJER in this rental property for $299.00

    they needed something durable that would work for a single
    bath house with 3 kids and parents......
    (thats certanly not the champion)


    I told them that their are complaints all over the internet
    about this piece of junk....they looked at me funny.....

    the landlady at first agreed, then once her husband and the renters
    hubby put their heads together, they decided I was trying to
    pull a fast one on them......and decided rudely cancel
    my appointment .......


    hey.... they know better than me and I hope after they fix it
    for the fifth time ...sometime this summer... they have a

    ..........moment of clairty........

  12. #12
    Plumber Cass's Avatar
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    It is unfourtunate for them.

    Unfourtunatly for us plumbers there are quite a few plumbers that do pull fast ones on homeowners. I correct their work all the time.

    In time, they will realize that you are telling them the truth.

  13. #13

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    Master Plumber Mark,
    I think in cases like these, you can ask the homeowner to call the manufacturer and order the parts, and then call you back when they have them in hand.

    Of course you have to charge for both trips out there.
    I wouldn't give a warranty on parts that don't last a year either.
    But then you wouldn't be supplying the parts anyway.

    I think that would be fair.

  14. #14
    DIY Junior Member krnoto55's Avatar
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    Default Champions - Love 'em and Hate 'em

    When we had our new home built I wanted the brand new state of the art Champion Right Height Toilets installed. The plumber was not familiar with them, but said he would try. We had three installed, Guest Bath, Hall Bath and the Master Bath.

    From the getgo the plumber said he had some problems adjusting them, but he got them working within their parameters. When we moved into the home last year in Mid-March I made sure to test all of them thoroughly. They did "Klunk" but that was the tower coming down. A trade off for the perfect (or so I thought) flush.

    Then the week we moved in, the Master Bath's Flush tower spung it's springs . I called American Standard up and explained the problem. I asked where we could get the part. The tech said that we could not replace that part, that the entire top tank had to be replaced. She said a new one would be delivered within two weeks . One that our plumber would have to replace for us. At our cost of course. So much for the warranty. We had to pay our plumber for coming to take out the tank and then for coming to install the new tank. A new tank that now had the sporadic missed flush problem when you pressed the handle. This toilet makes the biggest klunk out of the three.

    The other two toilets - the hall bath. That one never seemed to fully flush. Sometimes we'd have to flush twice because it failed to clear the bowl. Going to the American Standard website was no help. So I still have to call them up on this one. And now after eleven months have passed, it's starting to develop a new problem. After I flush, the float on the float tower sometimes gets stuck and doesn't want to rise all the way. So water keeps running after the tank if filled. I did try cleaning the plastic post underneath. That worked for a short time, but than it went back to getting stuck.

    The Guest Bath toilet works the best. Has the best flush out of the three. It really clears the bowl well - very well!. But this past week the float on the float tower now gets stuck on just about every filling - just like the one in the hall bath. I did notice some mold/algae growing in the tank. Maybe that's on the post and causing the float to stick as it rides up the post. I need to check that out. But I will be calling AS on Monday.

    So, as you can see, I really like these toilets when they work. They work very well and efficiently. But when they don't work well , they cause an uproar because they are far from being the "American Standard". And I think many of the posters are experiencing the same type of problems. That means AS must know about these problems. They should be sending out advisoraries to Home Depot and us, their Users. And of course Consumer Reports - where many of us first discovered these toilets.

    Ken

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    Plumber Cass's Avatar
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    I just purchased a complete, never installed, AS Champion tank from my local L***s for $2.70!!!.

    I figured with all the problems It would just be a matter of time B4 I needed the parts and it would save the customer a 2nd trip.

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