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Thread: Leaking Kitchen Aid Fridge Freezer (model KBF S25EVMS3) - plugged drain line.

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  1. #1
    ACO Shower Drain Sales johnfrwhipple's Avatar
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    Default Leaking Kitchen Aid Fridge Freezer (model KBF S25EVMS3) - plugged drain line.

    Not sure where to post this question on my Kitchen Aid fridge. My wife just paid a repair man $140.00 today to fix a plugged drain line on our kitchen's fridge/freezer. It is a French Door fridge with built in ice maker and water inside.

    We started noticing water dripping out of the freezer and first thought it was the kids leaving the door open or dropping ice cubes. Then I pointed my finger at my wife since I caught her one morning leaving it slightly open. With very careful use of the fridge and freezer we still had water dripping out and pooling in front of the fridge.

    I pulled the fridge and turned the water off. I defrosted the ice build up in the bottom of the freezer and thought I had at least solved the problem. Nope. Keep happening.

    What a piece of crap this fridge. So today the repair man comes and tells us the fridge is not under warranty and the drain line is plugged. What drain line? There is no drain line hooked up to the fridge so what was he talking about? Where does the drain go?

    The repair man went on to say this will continue to happen every 2-3 years.... Are you kidding me? So every 2-3 years we can look forward to water staining our kitchen hardwood floors. Nice.

    Any thoughts? Can I rig up a better drain line and run it into a separate plumbing line?

    I have teased my wife about installing a linear drain in front of this fridge and she said no - but now it's looking like a good idea. Maybe I'll just pipe it in 1 1/2" ABS and run the line down into the laundry room's sink - kind of like a washing machine back in the day.


    Last edited by johnfrwhipple; Today at 06:58 AM.


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    Plumber jimbo's Avatar
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    There is usually a drain in the freezer ( necessary because of course the freezer defrosts itself periodically.) That line takes the water to a pan located under the condenser coil/compressor area. The heat from those items evaporates the water. Your line is plugged...a fairly common problem. You need to find the line....starts somewhere on the floor of the freezer...and blow it out. Or it may have an ice clog in it.

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    DIY Senior Member BobL43's Avatar
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    Quote Originally Posted by jimbo View Post
    There is usually a drain in the freezer ( necessary because of course the freezer defrosts itself periodically.) That line takes the water to a pan located under the condenser coil/compressor area. The heat from those items evaporates the water. Your line is plugged...a fairly common problem. You need to find the line....starts somewhere on the floor of the freezer...and blow it out. Or it may have an ice clog in it.
    I second that emotion
    I am definitely not a pro plumber, but I am a pro crastinator

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    ACO Shower Drain Sales johnfrwhipple's Avatar
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    Thanks men. Could I send the water instead to a separate drain line like I mentioned? If this line can plug every 2-3 years like the repair man said maybe I need to go medival on the fridge and install a larger drain line. I do not want to pay some repair dude $140.00 every 2-3 years for the life of the fridge nor do I want my floors damaged anymore than they already are.

    We did a poor job of cleaning the coils or something he said as well. Could the dirty coils have slowed down the evaporation effect?

    This same fridge specifies a self piercing water line hook up which I did - that failed a year and a bit ago and flooded the basement. We have had nothing but problems with the fridge. Anything in the back freezes - just a pile of junk.

    I'm so glad our custom kitchen was designed for this fridge ------ NOT.

    JW


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    ACO Shower Drain Sales johnfrwhipple's Avatar
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    Default Operation - Fridge Drain Line

    Quote Originally Posted by jimbo View Post
    There is usually a drain in the freezer ( necessary because of course the freezer defrosts itself periodically.) That line takes the water to a pan located under the condenser coil/compressor area. The heat from those items evaporates the water. Your line is plugged...a fairly common problem. You need to find the line....starts somewhere on the floor of the freezer...and blow it out. Or it may have an ice clog in it.
    If this is a common problem then I am going to start informing the builders I work with that I have another plan. My wife this morning has green lighted operation Fridge drain line!

    JW


    jfrwhipple@gmail.com - www-no-curb.com - 604 506 6792

    Always get construction advice double checked by your local city hall. Flood Test Every Shower - Every Time.

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    DIY Senior Member BobL43's Avatar
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    Quote Originally Posted by johnfrwhipple View Post
    If this is a common problem then I am going to start informing the builders I work with that I have another plan. My wife this morning has green lighted operation Fridge drain line!

    JW
    Kitchenaid fridges are just another product of Whirlpool, and if you look (even not too closely), you will see many similarities in the way they are built, layed aout, etc. If the drain line from the evaporator clogs up, and it is not from ice, it is most likely from dust mixed with the condensate that is supposed to run down into the pan at the bottom. I would think that if you did a poor job of cleaning out the refrigerant liquid lne cooling coils, the fridge/freezer would not do its best job at cooling or freezing food efficiently.

    My current fridge, a rebadged LG side by side Sears Kenmore Elite, has not had this problem yet after 2 years, and I ashamed to admit I only vacuumed the coils under the fridge once so far, but it was not so bad.


    I had a new Kemmore elite just prior to that for one year that was a rebadged Whirlpool that Sears service could not fix because the problem was the program in its controller's firmware. Sears would change all the parts involved, but the problem remaned the same because Whirpool never re-wrote the little routine that would grind up some ice that would sit on the dump trap door and melt EVERY 23 hours and 55 minutes, exactly. That would melt, and grow mold in the area of the trap door. I uploaded a video to Sears, and they offered me a replacement fridge to choose from within a 100 to 200 more bucks over the cost of my original purchase. I paid over $2,200 for the first fridge. The "LG" one was $2,300.

    I wonder how the thousands of other purchasers of the same first fridge made out with their's. The only reason I saw the mold is because I looked up into the ice dispenser chute to see what was going on when it made a grinding noise every day at "almost" the same time.

    Its sad when you get a service tech to your house and you feel like (and actually DO) know more than they do.

    At least Sears does have good customer service people on the phone and an excellent online customer advocate group.
    I am definitely not a pro plumber, but I am a pro crastinator

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    ACO Shower Drain Sales johnfrwhipple's Avatar
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    Quote Originally Posted by BobL43 View Post
    ... At least Sears does have good customer service people on the phone and an excellent online customer advocate group.
    I have heard this same commented many times before. When this fridge does crap out I will be shopping at Sears for a replacement.

    Thanks for the reminder!

    JW


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    Retired Defense Industry Engineer jadnashua's Avatar
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    If the drain line plugs up, it leaks from the next available space...it's not the drain pan that's the issue, it's the opening of the drain from the freezer TO the drain. Now, I suppose they might make the pan bigger to also trap water from the other exit points, but those aren't engineered as secondary drains - they're just leaks and they happen to get to the floor rather than being trapped. If the drain is open, you should never get enough water during a defrost cycle to overflow the pan. The heat from the compressor is more than enough to evaporate that periodic defroster water volume.
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    DIY Junior Member viclee1117's Avatar
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    Default same problem

    [
    QUOTE=johnfrwhipple;354593]If this is a common problem then I am going to start informing the builders I work with that I have another plan. My wife this morning has green lighted operation Fridge drain line!

    JW[/QUOTE]
    I have the same problem and its very fustrating and I have woods floors also. How did you turn off the water? I do not want to use it anymore cause when the ice cubes fall on he bottom (which is all the time) they melt and water literally pours onto the floor so I would rather not even use the ice maker anymore.

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    DIY Junior Member FreedMiester's Avatar
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    Quote Originally Posted by johnfrwhipple View Post
    If this is a common problem then I am going to start informing the builders I work with that I have another plan. My wife this morning has green lighted operation Fridge drain line!

    JW
    I have the same Kitchenaide, with the same problem. If you unplug the unit and take everything out of the freezer drawer, you can then remove the basket and plastic drawer insert. In back of where the drawer is (Yes, I wish tho whole freezer door would come off, but I couldn't figure out an easy way to do that, so this is awkward to reach) is a metal? panel with vents in the bottom. Behind this is the evaporator coil, and in the center is a drain hole that connects to a short rubber tube with a "fish mouth" end, that exits into the pan underneath. The fish mouth is supposed to keep cold air from leaking out, but open to allow water to drain. It is clogged with ice. There may be a heated wire that is supposed to melt the ice (i don't remember). I pulled that panel out and used a hair dryer to clear the ice from the drain and it took another 9-10 months to clog up with ice again. Now that it is clogged again, I plane to pull the fridge forward, remove the hardboard panel from the the back of the fridge and try to clear the drain from there (it has to be easier). I might cut some of the "fish mouth" off to let it drain easier...

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    Jack of all trades DonL's Avatar
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    Quote Originally Posted by jimbo View Post
    There is usually a drain in the freezer ( necessary because of course the freezer defrosts itself periodically.) That line takes the water to a pan located under the condenser coil/compressor area. The heat from those items evaporates the water. Your line is plugged...a fairly common problem. You need to find the line....starts somewhere on the floor of the freezer...and blow it out. Or it may have an ice clog in it.

    I did not see this post jimbo, until I posted.

    Yes, What jimbo said.
    Theory only works perfect in a vacuum.

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    ACO Shower Drain Sales johnfrwhipple's Avatar
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    Thanks Guys.

    It appears that regular cleaning is a must for this leaking fridge.....


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    ACO Shower Drain Sales johnfrwhipple's Avatar
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    Default Thousands of people looking for help with their leaking Kitchen Aid Fridge Freezer

    You know what I find so interesting is look at the volume of views this discussion is getting. It's the most traffic I've seen for a long time in such a short time line. There must be thousands of people in the same boat. Not a good sign.

    I still like the idea of the back of linear shower drain....


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    Jack of all trades DonL's Avatar
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    Quote Originally Posted by johnfrwhipple View Post
    You know what I find so interesting is look at the volume of views this discussion is getting. It's the most traffic I've seen for a long time in such a short time line. There must be thousands of people in the same boat. Not a good sign.

    I still like the idea of the back of linear shower drain....

    You should design one and become rich.

    Great Idea.
    Theory only works perfect in a vacuum.

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    DIY Junior Member viclee1117's Avatar
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    I have the same problem and its very fustrating and I have woods floors also. How did you turn off the water? I do not want to use it anymore cause when the ice cubes fall on he bottom (which is all the time) they melt and water literally pours onto the floor so I would rather not even use the ice maker anymore.

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