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Thread: American Standard Cadet 3 with a defect...return or keep?

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  1. #1
    DIY Junior Member sd's Avatar
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    Default American Standard Cadet 3 with a defect...return or keep?

    Hello,

    I have a brand new, uninstalled, American Standard Cadet 3 (10" rough in, linen) that I discovered has at least one, and possibly two, defects. I went through a lot to obtain the toilet and am reluctant to return it for a variety of reasons but will if the defects are serious enough.

    The first issue is that there is a spot (about the size of a dime) without glazing in the bowl (see spot in center of photo). Is this a big issue? Will this be difficult to clean? Could it leak?

    The second issue is the toilet rocks when placed on a flat surface. It isn't installed yet though so I thought maybe the plumber could put shims under it to solve that problem.

    This is the first toilet I've purchased so any guidance would be appreciated. Thank you!

    (For what it is worth, I obtained the toilet through a plumbing supply company. I waited for 2 months to get it and carried it up four flights of stairs so the thought of returning it is discouraging, to say the least.)

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  2. #2
    Forum Admin, Expert Plumber Terry's Avatar
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    That's a serious defect. An unglazed spot in the bowl will get and stay dirty quickly.

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    I was afraid of that. Thank you for your very prompt response. I'll start the process of returning it.

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    In the Trades Gary Swart's Avatar
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    The best thing you could do is get your money back and buy a Toto.

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    I would have gotten a Toto but, unfortunately, they don't make one that will fit in my space. I have a 10" rough in and the toilet can't be more than 27" deep due to the swing of the bathroom door. Those factors really limited the toilets I could choose from.

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    The other limiting factor was that I needed the toilet in an off-white color.

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    In the Trades Gary Swart's Avatar
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    Did you even look at the various Toto models that use the Unifit adapter? I believe there is a white that would come very close to matching what you have. You are looking at an investment that should last for many years. Don't make a mistake now that you will come to regret later.

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