chaydgc
New Member
I installed a Duravit Metro toilet as part of a renovation in 2010 (well, my contractor did), and about 2 months ago the toilet seat started wiggling and soon thereafter came apart-- the plastic washers surrounding the 2 screws connecting the toilet seat to the toilet completely crumbled, and the nuts (? sorry I am not sure of the terminology-- the things that sat within the holes in the porcelain and were designed to hold the screws) simply lifted out.
Duravit sent me a replacement seat, and replacement 'nuts', but they are different to the ones I had previously. The original nuts were simply metal housing that dropped straight into the holes and were secured by that (now disintegrated) plastic washer. The ones I received are themselves fully housed in hard plastic and have a central bulge that must somehow be inserted in the porcelain hole to become secure. The Duravit technician said they'd changed their parts and that the nuts he sent were what they were now using. When I asked about providing installation support (in as much as the original toilet had been defective) he said a) there was no defect; b) 'nuts' were designed to come inside the toilet and not be inserted from outside, and c) should only be installed by a professional.
When I said that I had had professional installation just 2 years ago and didn't feel I should be responsible to pay for repairs on what (again, it seems to me) are defective parts, he suggested using 'water or a lubricant' and a hammer! to get them to go in. I've tried water and silicone grease (recommended by Home Depot), and despite my misgivings about smashing the porcelain, also applied a hammer. Not a budge.
Three questions:
1) has anyone else has a similar experience with Duravit metro toilets? if so, how did you resolve?
2) does anyone have any other advice about how I might get these 'nuts' to slip into their holes?
3) does anyone have any recommendation about how to elevate the issue within the company?
I appreciate your help. I've been without a toilet for a month now and it's not looking good.
Duravit sent me a replacement seat, and replacement 'nuts', but they are different to the ones I had previously. The original nuts were simply metal housing that dropped straight into the holes and were secured by that (now disintegrated) plastic washer. The ones I received are themselves fully housed in hard plastic and have a central bulge that must somehow be inserted in the porcelain hole to become secure. The Duravit technician said they'd changed their parts and that the nuts he sent were what they were now using. When I asked about providing installation support (in as much as the original toilet had been defective) he said a) there was no defect; b) 'nuts' were designed to come inside the toilet and not be inserted from outside, and c) should only be installed by a professional.
When I said that I had had professional installation just 2 years ago and didn't feel I should be responsible to pay for repairs on what (again, it seems to me) are defective parts, he suggested using 'water or a lubricant' and a hammer! to get them to go in. I've tried water and silicone grease (recommended by Home Depot), and despite my misgivings about smashing the porcelain, also applied a hammer. Not a budge.
Three questions:
1) has anyone else has a similar experience with Duravit metro toilets? if so, how did you resolve?
2) does anyone have any other advice about how I might get these 'nuts' to slip into their holes?
3) does anyone have any recommendation about how to elevate the issue within the company?
I appreciate your help. I've been without a toilet for a month now and it's not looking good.