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Thread: New Hot Water tank Leak or Condensation? AO Smith GCV 50 300 ProMax

  1. #31
    DIY Junior Member Jim99's Avatar
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    Quote Originally Posted by jadnashua View Post
    The point was (is) that generally, when a plumber supplies the materials and there's a problem during the warranty period (of his labor, often one year), it is fixed with no further cost to the original purchaser, regardless of what it cost. Paying for it twice, at whatever rate, is overcharged. the fact that it started leaking the same day reinforces the point that he should have resolved it at no cost to you.
    I fully understand that many contractors price in the possibility of a warranty replacement into their total contract price.
    Still doesn't answer the question I asked, whats the typical contract price to supply and install a 50 Gal AO Smith heater?

  2. #32
    DIY Senior Member Runs with bison's Avatar
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    I doubt you are going to get any "typical price" because pricing for plumbing work varies so wildly by region and municipality and vendor to vendor. And price often does not correlate with quality or quantity of the work in my experience. You will run into the same problem with other trades...and dentistry (the last regular dentist I had was charging 1/3 the prevailing rate for fillings, and did better work...and despite the low price he retired early.) Range in pricing for some things will be 3x or so.

    Another aspect is that someone could quote a fairly low labor rate but use higher pricing for the tank/materials. You and I typically don't know what the plumber is paying for these things since they are getting discounts from suppliers. We can get an idea from doing price searches on the web--one way to check on Bradford White pricing for example, since they aren't sold direct to customers.

    As for your plumber, it's not as much the price to me that is bothersome, it is that he's strung you along about a leak he should have recognized and addressed early on, rather than leaving you hanging. Then to charge you for the defective tank? That's not ethical, and downright insulting to the customer. So AO Smith offers up to $100 for labor on a defective tank, and he charges you $185. I see a problem with that. And who is to say he won't submit a claim to them on the tank he purchased and that they won't refuse your claim because they've already paid him on the serial number?

    Here's the thing, do you really want a plumber who doesn't stand behind his work and won't take the problem to the manufacturer for you? If he's having so much trouble with a particular manufacturer that he can't afford to handle warranty replacement for defects in initial installs, then he shouldn't be using that vendor.

  3. #33
    Homeowner
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    I would call A.O. Smith and tell them the name of the installer and the dealer for A.O. Smith in your area. I would ask for a refund for the replacement installation and materials. I would submit both receipts from the plumber to A.O. Smith for their inspection.

    If A.O. Smith would pay the installer then there is no good reason why they shouldn't pay you........or work it out for the installer to give you a refund and accept payment from them.

  4. #34
    DIY Junior Member Jim99's Avatar
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    Well shame on AO Smith. They would not cover the full re install of $184 for their defective heater that leaked from day 1.
    They are sending me a check for $100, the max they claim their COMPANY POLICY will pay.

    Pitifull, Strike AO Smith off your list of good water heaters.
    And...

    SHAME ON AO SMITHS QC DEPARTMENT, THE MANAGER OF AO SMITH QC SHOULD BE FIRED FOR SHIPPING LEAKY WATER HEATERS AND NOT COVERING THE RE INSTALL.

  5. #35
    Retired Defense Industry Engineer jadnashua's Avatar
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    The plumber should have covered it and HE fight with the company...you shouldn't have seen an additional bill. Most plumbers have a labor/materials warranty, and take what they can from the supplier for warranty. Your guy was just unwilling to support you as most in the industry would. While we all want to get paid for our work, sometimes you have to eat it, or not get paid as much as you want (as in a warranty/manufactuer situation). I wouldn't use him for any subsequent work if he won't stand up, and certainly wouldn't give great references, if asked.
    Jim DeBruycker
    Important note - I'm not a pro
    Retired Defense Industry Engineer; Schluter 2.5-day Workshop Completed 2013, 2014

  6. #36
    DIY Senior Member Runs with bison's Avatar
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    Jim99, your outrage on the customer service side is completely misplaced.

    While the leak is most likely of an unacceptably bad weld (and insufficiently or lacking leak testing at the factory) the warranty side of it AO Smith followed seems acceptable to me. The weld quality? Not so much since it makes one wonder how frequently partial voids in their weld will result in early leaks.

    But the plumber apparently chose this tank. Installed this tank and collected money for doing so. Blew smoke up your butt about the leak after several days of it leaking (something he should be good at figuring out...or be in another profession.) Then you told him he had to replace it because it leaked for weeks, and he charged you $184 dollars for it, knowing he could have gotten $100 compensation direct, but leaving that hassle for you...because that's the swell guy he is.

    He made a profit off of your pain. AO Smith did not. They've likely lost money off of this since they've built and shipped two water heaters for the sale of one, and paid $100 to you on top of that (and that cost to them is all well and good as it is incentive to improve manufacturing quality.)

    So AO Smith has a large financial disincentive to produce leaky water heaters, while you've encouraged your plumber to install leaky water heaters because it is a no lose proposition for him.

    Sorry you had the problem and that it cost you time and $84 extra; I'm glad it is working properly now.

  7. #37
    Master Plumber master plumber mark's Avatar
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    Quote Originally Posted by Runs with bison;342201
    Sorry you had the problem and that it cost you time and $84 extra;[B
    I'm glad it is working properly now[/B].

    Mr Bison....its working properly for now....... that brand is junk and I would be willing to gamble
    that it will give them problems within a few years...
    if it is installed in the laundry room
    the lint will clog up that puppy real fast...

    the new honey well thermostat is another thing I am real leerey about
    and I cant wait to see how long they can hold it together batteling the lint.
    will it overheat from the lint , or will blow some new high limit circuit in the controll valve... ???
    its like watching a train wreck.....

    anyway ..... a good 50 gallon gas heater should cost about 900 bucks in our area
    Rheem is my choice.... My labor warranty is 3 years, that is correct.... three years
    we will change it out for free for 3 years...

    we dont get a lot of call backs on Rheems, but it does
    happen on a rare occasion If you really are in business you should just
    take it like a man and absorb the cost and not charge the customer......t
    his yay-hoo that did your heater wont be around long...


  8. #38
    DIY Junior Member Jim99's Avatar
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    Thank you for your post Mark.
    You do offer a good warranty. I wish we had that type of warranty offered in our area, hard to find.
    My total cost including the re install and minus the AO Smith refund is approx what you charge.
    The heater is not in my Laundry room, it's in the furnace room so no lint in that area.

    As far as the new honeywell thermostat controller goes, both Bradford White and Rheem are using them too now. Time will tell as to reliability but Honeywell is a well respected company so I do have confidence in the new technology.

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