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Thread: well water lab tests, best treatment option

  1. #16
    That's all folks! Gary Slusser's Avatar
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    That reminds me of the many Kinetico dealers that won't help their customers unless they will pay an exorbitant service charge.
    Gary Slusser Retired (= out of business)
    Click Here to learn how to correctly size or program a water softener.
    CAUTION, as of Nov 12 2013 all YouTube videos showing how to rebuild a Clack valve have an error in them that can cause damage.

  2. #17
    In the Trades Tom Sawyer's Avatar
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    What is your idea of exorbitant? Or perhaps everyone should just service everything for free LOL BTW, I and every other plumber, electrician, HVAC guy, auto mechanic etc won't "help" our customers unless they pay an "exorbitant" service charge. Welcome to capitalism comrade.

    Extra, Extra; I just called my local Kinetico dealer which for my area he's about an hour away. His normal service rate is a whopping $ 76.00 an hour with a 1 hour minimum. OMG that's almost criminal LOL Well I suppose it may seem high to some folks but.......My company charges $ 139.00 an hour so by my standards thats pretty cheap.
    Last edited by Tom Sawyer; 04-27-2012 at 03:30 PM.
    [B]No, plumbing ain't rocket science. Unlike rocket science, plumbing requires a license[B]

  3. #18
    Water systems designer, R&D ditttohead's Avatar
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    Quote Originally Posted by Tom Sawyer View Post
    What is your idea of exorbitant? Or perhaps everyone should just service everything for free LOL BTW, I and every other plumber, electrician, HVAC guy, auto mechanic etc won't "help" our customers unless they pay an "exorbitant" service charge. Welcome to capitalism comrade.

    Extra, Extra; I just called my local Kinetico dealer which for my area he's about an hour away. His normal service rate is a whopping $ 76.00 an hour with a 1 hour minimum. OMG that's almost criminal LOL Well I suppose it may seem high to some folks but.......My company charges $ 139.00 an hour so by my standards thats pretty cheap.
    LOL, I just called a couple of our dealers who are Kinetico, and they charge $80 minimum, price includes up to 1 hour of labor, they do not charge for drive time as long as it is within their service area.

    how dare they charge enough to keep their business running!

    We charge $80 an hour, and that is shop rates. You bring it to us, and we fix it. No fuel, no vehicle, no traffic, no auto insurance, etc. We do not do field service. We have a 1/2 hour minimum fee. Sounds like their rates are reaonable to me.

  4. #19

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    The Kinetico dealer in my area used to charge $65.00 but I think they recently raised it to $75.00 plus parts.

  5. #20
    That's all folks! Gary Slusser's Avatar
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    Now I know that a lot of people reading those figures that have actually had a Kinetico guy out to their place will know from that personal experience that y'all are telling tall tales.
    Gary Slusser Retired (= out of business)
    Click Here to learn how to correctly size or program a water softener.
    CAUTION, as of Nov 12 2013 all YouTube videos showing how to rebuild a Clack valve have an error in them that can cause damage.

  6. #21
    In the Trades Tom Sawyer's Avatar
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    Pretty easy to check that one. Just give the local Kinetico dealer a call and ask. That's what I did. Not saying that there are probably Kinetico dealers that charge a whole lot more and maybe some even less. Business 101, you charge enough to pay your operating costs and make a profit. Those that over charge generally don't stay around long because the competition buries them. For most business owners there is no logic in raping the customer. Word gets around pretty fast when you do. You base your rhetoric on the very few dealings you have had with disgruntled Kinetico customers of which if you bothered to reference that number against the number of satisfied customers would have no doubt shown you that most Kinetico customers are happy with their equipment and the service. You do the same thing with Culligan which is another company that has been in business for many years now and has probably the largest customer base of any filtration company in the United States. Because you don't understand or can not get those guys to play ball with you, you automatically trash talk them and their products. Not exactly the mark of a professional.
    [B]No, plumbing ain't rocket science. Unlike rocket science, plumbing requires a license[B]

  7. #22
    That's all folks! Gary Slusser's Avatar
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    Damn man, I'd like to see you talk about something you know something about once in a while...

    Kinetico dealers have an exclusive territory dealership, they have no competition because there is no one else in their service area that can service their highly proprietary equipment. And as they do with the abnormally high purchase price for their equipment, they charge a premium service call charge in most urban areas.
    Gary Slusser Retired (= out of business)
    Click Here to learn how to correctly size or program a water softener.
    CAUTION, as of Nov 12 2013 all YouTube videos showing how to rebuild a Clack valve have an error in them that can cause damage.

  8. #23
    In the Trades Tom Sawyer's Avatar
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    Well if you say so than it must be the truth LOL

    Damn man. I'd like to see you talk about almost anything that you know something about LOL

    Anyhoooo. It's late and I've had enough entertainment for the evening so perhaps someone else here would be kind enough to educate you on the complexities of running a profitable business from a fixed location with actual operating costs and overhead.
    Last edited by Tom Sawyer; 04-27-2012 at 10:34 PM.
    [B]No, plumbing ain't rocket science. Unlike rocket science, plumbing requires a license[B]

  9. #24
    That's all folks! Gary Slusser's Avatar
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    I did that fixed location thing for 18 years in both water treatment and well pump service. I started selling online through email in 2002 and in Sept 2003 started my little web site and by the end of 2004 I shut down the water treatment and the next spring the well pump part. And I had 2 Kinetico dealers in my service area.

    You worked in daddy's plumbing business for 30 years selling all kinds of softeners and just now had to call your local Kinetico dealer to find out his service call charge...
    Gary Slusser Retired (= out of business)
    Click Here to learn how to correctly size or program a water softener.
    CAUTION, as of Nov 12 2013 all YouTube videos showing how to rebuild a Clack valve have an error in them that can cause damage.

  10. #25
    In the Trades Tom Sawyer's Avatar
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    Yep indeed. That would be because I don't ever care what anyone else is charging. I know my bottom line and exactly what I have to charge to make money so knowing what everyone else gets is pretty much meaningless. And by the way, it has not been "daddy's" plumbing business since 1973, it's been mine.
    [B]No, plumbing ain't rocket science. Unlike rocket science, plumbing requires a license[B]

  11. #26

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    I went to a doctor's office years ago and I sat in his examining room. He came in and spend the first ten minutes pointing to and describing all his 'credentials' on the wall and told me that HE was a REAL doctor. Never went back.

  12. #27
    That's all folks! Gary Slusser's Avatar
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    Quote Originally Posted by water solutions View Post
    I went to a doctor's office years ago and I sat in his examining room. He came in and spend the first ten minutes pointing to and describing all his 'credentials' on the wall and told me that HE was a REAL doctor. Never went back.
    Since I got on the internet in Jan. 1997, I've had many people tell me that's how they saw the local Kinetico dealer and their salesman after he came in telling them how "professional" and great he and Kinetico was and gave them the price of their water powered wonder water softener with nothing on it made by Kinetico but the control and by pass valves.
    Gary Slusser Retired (= out of business)
    Click Here to learn how to correctly size or program a water softener.
    CAUTION, as of Nov 12 2013 all YouTube videos showing how to rebuild a Clack valve have an error in them that can cause damage.

  13. #28
    In the Trades Tom Sawyer's Avatar
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    How many is many? 5, 10, 50, 1000? LOL probably closer to 6
    [B]No, plumbing ain't rocket science. Unlike rocket science, plumbing requires a license[B]

  14. #29
    DIY Junior Member mrtmills's Avatar
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    Thank you for your sympathies. It is frustrating but such is life. I am thinking about going out and getting myself a water softener on my own, can anyone here recommend a good website which details how to size one and which brands are satisfactory? I figure that I will need a softener in the chain at some point so may as well start there.
    thanks a lot and have a great day.

  15. #30
    That's all folks! Gary Slusser's Avatar
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    I think that's a good idea.

    I don't sell anything but you can learn how to size a softener on my web site.

    Maybe you've missed this in my posts?

    Gary Slusser
    Retired (= out of business)
    To learn how to correctly size or program a water softener Click Here
    Gary Slusser Retired (= out of business)
    Click Here to learn how to correctly size or program a water softener.
    CAUTION, as of Nov 12 2013 all YouTube videos showing how to rebuild a Clack valve have an error in them that can cause damage.

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