Wife and I recently found our 9-year old Kohler bathroom faucet (K-16100-4a chrome plated) leaking out of the hot and cold stems (mostly out of the hot side). Anyone know of a "convenient" way to purchase new stems (cartridges) or have Kohler replace the valve stems without a receipt? Only 2 people use this faucet daily with minimal abuse, so having it last only 9 years disturbs me.
Thanks for any help!
Faucets have "wear and tear" parts. You don't drive your car for 9 years and not expect to buy tires, brakes, etc. That said , Kohler may or may not provide them free, but you can certainly but the stems from a plumbing store ( not a box store) or on line. The website is www.kohlerserviceparts.com For some reason, I can not get on right now, but enter your model number in the model number box. You will see a diagram, and what the numbers are for the stem, and any other replaceable parts.
call 1-800-4KOHLER and they will probably send you the replacements. In many cases LACK of use is harder on a faucet, among other items, than frequent use.
Licensed residential and commercial plumber
Kohler is up this morning. Here is your diagram:
There are no replaceable parts associated with the hot or cold. Just get the new cartridges. Notice that there ARE some seals on the spout. Could your leak involve that area? A leak on the spout nipple might show up as water coming out near the handles.
Last edited by Terry; 02-11-2012 at 05:25 PM.
Thank you all and a BIG THANK-YOU to Kohler. I emailed them and without hesitation Kohler mailed me 2 new cartridges. Easy peasy installation.
Thank you Kohler and thank you Terry Love for this site!
Last edited by GregO; 02-11-2012 at 11:33 AM.